Christopher Utchell

Experience

• 

  Best Buy

  Mar 1995 - Jun 1996

  Merchandising Supervisor

   Managed merchandising staff Implement and maintain planograms Implement and maintain company merchandising guidelines Implement ad sets Implement store pricing and signing Customer service Employee training

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  Keller Independent School District

  Jul 2000 - Jul 2011

  Senior Support Technician

   Maintain and upkeep school district technology including items such as desktop computers (both PC and Mac), laptops (both PC and Mac), printers (network and stand alone), scanners, projectors, televisions, IP phones, faxes, etc Lead team technician Replacement of defective hardware in both desktop computers and laptops Maintain local area network for campuses (switches, hubs, cables, drops, etc.) Windows Administration Imaging of both Windows and Mac desktop computers and laptops Maintain and troubleshoot campus-wide Media Management system Installation of new technology items, both hardware and software Troubleshoot and resolve hardware, software, and user issues Troubleshoot and resolve network issues, including wireless Work with Network Administrators to troubleshoot district network  Educate administrators and staff on the use of new computer hardware and software عرض أقل

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  Target

  Oct 2003 - Jul 2006

  Hard Lines Team Member/Electronics Specialis

   Customer service and sales Maintenance and upkeep of store Inventory management Employee training Loss prevention November 2005 Employee of the Month

• 

  Texas Rangers Baseball Club

  Mar 2006 - Sept 2006

  Retail Supervisor

   Supervise staff of two stores Customer service and sales Maintenance and upkeep of store Inventory management Employee training Loss prevention

• 

  Dell

  Jul 2011 - Nov 2014

  End user support for Hillwood. Delivery Leader for Dell Mobility Depot at ADT Security Dell Project Management Lead for ADT Security and Tyco Integrated Services

  • Technical Analysis Sr. Analyst

    Jan 2014 - Nov 2014

  • Delivery Managment Senior Analyst

    Jul 2012 - Nov 2014

  • Delivery Management Senior Analyst

    Aug 2013 - Jan 2014

  • Client Field Technical Services Analyst

    Jul 2011 - Jul 2012
• 

  GuideIT

  Dec 2014 - now

  Manager of End User Services for Guide IT on the Hillwood Account. Also specialize in all Audio/Video resources at all Hillwood locations. End User Services for HIllwood Investment Properties, Hillwood Construction Services, Perot Systems, and HKN Energy.

  • IT service Manager

    Nov 2024 - now

  • End User Services Manager and AV Specialist for Guide IT on the Hillwood Account

    Nov 2016 - now

  • Technology Specialist for Hillwood

    Dec 2014 - Nov 2016