Hardadi Jaya

Experience

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  Warta Kota

  Jan 1999 - Jan 2001

  IT Support Technician

  - Administrating Network using Novel Netware; - Technical Support (IT Help Desk)

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  Ministry of Finance, Indonesia

  Apr 2008 - Aug 2013

  Service Manager

  Manage the performance of Level 1 services & supports to over 60000 users over Ministry of Finance, ensure that service levels are achieved.Provide the highest quality IT Services that address users’s technical solutions and personal expectations.Responsible for ensuring Service Desk Agents are meeting and exceeding expectations in regards to their performance and KPIs, meeting defined metrics, and that standards and processes are followed to provide effective customer service and meet requirements.Build knowledgeable and passionate Service Desk Agents; Create collaborative culture to thrive Service Desk Agents professionally and personally. Show less

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  Ministry of Finance

  Jan 2010 - Jan 2013

  Responsible in developing IT Governance and Policies in Ministry of Finance. Responsible for purchasing IT Service and goods.Understand procurement process in government institution which based on Perpres 70 tahun 2012 and WorldBank guidelines.

  • Member of IT Steering Committee (Policy Development Team)

    Jan 2009 - Jan 2013

  • IT Procurement (APBN and PIU)

    Jan 2010 - Jan 2012
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  Ministry of Finance

  Mar 2013 - Aug 2013

  (Acting) IT Operation Head

  As IT Head Operation, the responsibility covers all aspects of cost management, including creating a budget, estimating, funding, budgeting, forecasting, controlling, and reporting activities regarding DC/DRC Operations, Service Desk, Incident Management, Release Management, Availability Management, and Service Asset & Configuration Management (and CMDB). Lead Data Center Operation Team which responsible for for the design, deployment, maintenance, and troubleshooting of Data Center and Data Recovery Center Ministry of Finance environments; The responsibility includes for ensuring the confidentiality, availability and integrity of critical infrastructure and information while providing IT Services to both internal and external customers.Lead Network and Infrastructure Operational which responsible in configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. This role is also responsible for IP-Phone, data center, security systems and other electronic infrastructure. Lead Service Desk and 2nd tier Incident Management Team which ensure the expected resolution to support business.Lead Service Asset and Configuration Management which responsible in maintaining IT Assets, CMDB, and CI to support daily operations. Show less

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  Metrodata Electronics / Mitra Integrasi Informatika

  Oct 2013 - now

  Senior Consultant

  Lead or as Subject Matter Expert in IT Service Management and IT Governance Projects.

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  Mitra Integrasi Informatika, PT

  Jan 2015 - now

  Hardadi work experience (17 Years) shows that Hardadi has a wide experience from strategic to operations. Start from Network administrator in Warta Kota, and programer in the ministry until he decided to resign from his strategic position in the Ministry of Finance. In the last position in the ministry, Hardadi was responsible to lead more than 70 people managing the Data Center, Data Recovery Center, Incident Response team, Configuration Management, and Service Desk; with more than 60.000 users, hundreds of servers, and hundreds of applications. In addition, Hardadi has many involvements in developing IT Service Management and IT Governance in the ministry, including its policies, procedures, HR planning, and the IT organization. Moreover, Hardadi was a head of procurement team for 2 years, so Hardadi is familiar with procurement process in order to support the business. This experience contributes significantly in Hardadi’s current job, as Senior IT Consultant and Presales Manager. The discusssions with top management levels in various industries is Hardadi’s strong point. He helps them to overcome their paint points with a unique formulation which based on their organization capabilities and cultural issues. Show less

  • Consulting Delivery Manager

    Oct 2018 - now

  • Presales & Consulting Delivery Manager

    Jan 2015 - Oct 2018