Ashwini Thivakaran

Experience

• 

  Citizens Development Business Finance PLC

  Jul 2015 - Mar 2020

  I worked as the Project Lead and Business Analyst for CDB's Innovative Digital Banking Product named CDBiNet and for other upcoming Fintech solutions by CDB.Responsbilities carried out as a Project Lead and Business Analyst• Business Analysis and Monitoring of customer touchpoints of the institution and suggesting Digital innovative solutions;• Enterprise analysis by identifying the process bottlenecks;• Elicitation: liaising with all stakeholder participants (identify and documents their needs) namely front and back office, trading desk, Risk team; developers• Collecting feedback and requirements with a view to process redesign;• Elaborate test strategy and planning (methodology Agile)• Testing redesigned process based on defects, Performance management of new process• Solution Assessment and validation, Requirements management and communication;Digital Product Launches Accomplishment• April 2018- Introduced Social Media Fund Transfer (iTransfer) for the first time in Sri Lanka, which enables our customers to do fund transfers within 60 seconds via any Social Media Messaging Platform(Whatsapp/Viber/etc) avoiding the hassle of keying in the recipients account number.• October 2018- Introduced the 1st ever online Deposit Placement (iDeposit) where our customers can place their deposit in 60 seconds by logging into their CDBiNet account.Innovation Awards Accomplishments•CDBiNet Social Media Fund Transfer (iTransfer) feature was crowned as the Best Social Media Initiative-Sri Lanka at the Asia Banking and Finance (ABF) Retail Banking Awards 2019.•Citizens Development Business Finance PLC was crowned as the Best Finance Company of the Year in Sri Lanka at the Asia Banking and Finance (ABF) Retail Banking Awards 2019.•CDBiNet website achieved Merit Award in the Banking and Finance Category at the Bestweb Awards 2019. 部分表示

  • Digital Banking Project Lead- Junior Executive

    May 2018 - Mar 2020

  • Senior Operations Assistant- Emerging Business Information Technology (EBIT)

    Jan 2018 - May 2018

  • Senior Operations Assistant - Compliance

    Aug 2017 - Dec 2017

  • Junior Operations Assistant- Internal Audit Division

    Nov 2015 - Jul 2017

  • Audit Trainee

    Jul 2015 - Oct 2015
• 

  H-Connect GBS

  Mar 2020 - Sept 2021

  I work as the Finance Process Transition Project Lead on Hirdaramani’s RPA and AX Development for its plants in SL and other countries like Vietnam, Bangladesh, and Ethiopia. Responsibilities carried out as a Project Lead • Business Analysis and Monitoring of customer touchpoints of the institution and suggesting Digital innovative solutions. • Enterprise analysis by identifying the process bottlenecks. • Elicitation: Liaising with all stakeholder participants (identify and documents their needs) namely front and back office, trading desk, Risk team; developers • Collecting feedback and requirements with a view to process redesign. • Testing redesigned process based on defects, Performance management of new processes. • Solution Assessment and validation, Requirements management and communication. • Team collaboration and communication. 部分表示

  • Assistant Manager Projects - Systems & Implementation

    Feb 2021 - Sept 2021

  • Senior Executive PMO: Finance Process Transition Project Lead (RPA Dev)

    Mar 2020 - Feb 2021
• 

  DFCC Bank

  Sept 2021 - now

  1. Spearheaded the launch of a new banking mobile app, ensuring full compliance with CAN and PCI DSS standards while bridging customer expectations and market gaps.2. Leading the ATM Debit Switch Project, ensuring seamless transactions and system integration.Managed automation initiatives including RPA (Automation Anywhere), Kalypto Risk Rating Module, 3. Complaint Management System, and banking workflow enhancements (Cards, Loans, Accounts & Services).4. Provided strategic mentorship to a 13-member team, training them in Microsoft Planner tools and AI-driven project management.5. Certified in Generative AI for Project Managers, implementing AI-driven efficiencies in project execution.6. Business Analysis and Monitoring of customer touchpoints of the institution and suggesting Digital innovative solutions. 7. Enterprise analysis by identifying the process bottlenecks. 8. Elicitation: Liaising with all stakeholder participants (identify and document their needs) namely front and back office, operational team, Risk team; developers 9. Tracking the progress of the ongoing development or issue with the Development team and achieving its end result. Elaborate test strategy and planning (methodology Agile) 部分表示 I work for the IT team-based projects as PM, Agilist Implementer, and Fintech Enthusiast for DFCC Bank, reporting to the VP of Business Systems.As a Project Manager, I drive innovative projects focused on enhancing our technology offerings, including overseeing the successful implementation of critical initiatives such as the Switch and Mobile App projects. My role involves:1. Project Leadership: Spearheaded the end-to-end management of ATM and mobile app projects, ensuring alignment with business goals, on-time delivery, and adherence to quality standards.2. Team Management: Leading and mentoring a dynamic team of junior project managers and interns, fostering their professional growth through hands-on guidance and coaching.3. Collaborative Culture: Planning and executing team-building and collaborative activities for the entire Group IT team to enhance communication, innovation, and teamwork across the department.4. Stakeholder Engagement: Acting as the primary liaison between project teams and stakeholders, ensuring transparent communication and managing expectations effectively.5. Process Improvement: Continuously refining project management processes to improve efficiency, risk management, and overall project outcomes.Through these efforts, I have contributed to the strategic advancement of our IT infrastructure while cultivating a collaborative and high-performing team environment. 部分表示 Working for the IT Team based projects as PM, Agilist Implementer and Fintech Enthusiast for DFCC Bank - Reporting to AVP Business Systems.- Leading as PM for Chatbot Project covering, Website and Social Media.- Leading as PM to Streamline Workflow system and RPA projects covering the Credit Cards, Mortgage Lending and other Lending products.- Leading as PM for Kalypto, CRIB based Score Card based systems and its intergrations- Leading as PM for Leads Management System and its integrations to Corebank and other systems- Facilitating and conducting user Trainings.- Implementing Agile trends to PM procedures.- Presenting current status and ROI of projects to IT Steering Co and Lean Steer Co.- Supporting B.S to get their requirements right by consulting and proposing the required URS. 部分表示

  • Senior Project Manager - Business Solutions

    Aug 2024 - now

  • Project Manager- Business Solutions

    Aug 2022 - Nov 2024

  • Assistant Business Solutions Manager

    Sept 2021 - Jul 2022
• 

  SLASSCOM (Sri Lanka Association for Software and Services Companies)

  Oct 2022 - Dec 2022

  Tech Forum Member

  Volunteering as a Member for the Slasscom Tech Forum to bring out needed aspect for SL Tech and BPM Industries.