Erwin N.

Experience

• 

  IPlus, Inc. & Infocom Technologies

  Jul 2009 - Feb 2010

  Project Management Associate

  July 2009 to February 2010 (Project Management Associate) Iplus Intelligent (PLDT Subsidiary)Assigned at Philippine Long Distance Company 8th flr PLDT MGO MakatiBackground• Assigned at the Corporate Customer Project Management (CCPM1) of the PLDT Corporate Business Group.• Managing the end-to-end installation VPN circuits and Corporate DSL.• Ensures the project completion is within the project timeline.• Ensures a high quality service within agreed committed speed, bandwidth and reliability. Show less

• 

  PLDT

  Mar 2010 - now

  - Manages 24x7 operations & maintenance of estimated 1500+ core, IP/optical transport & backend equipment of PLDT within North-East Metro Manila and North Luzon thru both onsite & remote management.- Ensures maintenance & provisioning KPIs & SLAs are met and continuously find improvement for the benefit of the division & company.- Well experienced in managing teams handling International & Domestic Voice & Data services- Actively participating and a key leader in company's annual ISO22301 Business Continuity certification since 2018- Manages growth and development of 25+ personnel within Team Head, Senior Engineers and Engineers level.- Ensures that OPEX & CAPEX division budget are managed well.- Passionate in finding & implementing process improvement that will be implemented network-wide.- Well experienced on processes relating to project management, change management & vendor management.- Always rated as outstanding to exceed-expectation leader within network group.- Identified as SME for technical skills & management relating to Operations.- Promotes routine automations for pro-active approach in maintaining equipment. - Participated on various internal & external leadership trainings. Show less •Overall supervision of the Field Force and perform general administrative tasks such as, but not limited to; Budgeting, Scheduling, Reporting, Planning, Controlling, Supervising, Delegation of Workloads, Coordination, etc.•Manages and strategizes 24/7 operation and maintenance of PLDT Core Voice and Data (IP Backbone, N4i/I-Gate, BNG/BRAS network and back ends) located at various Metro Manila sites.•Ensures the field force operate at its optimum level in accordance to company rules, policies, regulations and attain KRA objectives.•Provides technical assistance to other groups within PLDT and Smart during fault clearance and restoration of service as maybe required and maintenance activities with PLDT Subsidiaries and affiliates in accordance with Maintenance Agreement.•Projects, prepares and monitors of sub-cost center budget section to ensure cost effective operation and maintenance and effectively track budget performance.•Organizes the preparation of timely and accurate reports required for the operations, administration, and maintenance of the systems under the Field Force/Section and undertake special studies/reports that maybe required by management in support of Company’s operation.•Strategizes prioritization of aging tickets and post-mortem analysis of prolonged/delayed restoration to meet SLA and KRAs.•Participate in PLDT’s ongoing ISO22301 Business Continuity certification on all PLDT’s Metro Manila sites.•Ensures outstanding performance for more than 4 years in leading Core Network Operations - Makati and driving for continuous improvement.•Manages technical and behavioral trainings of personnel.•Serve as Project Lead on several initiatives and projects in improving PLDT network resulting to operation cost savings and network improvement•Ensures equipment installation guidelines and procedures were met and within PLDT technical standards•Supervises, ensures and strategies for an effective and timely implementation of the following activities Show less Responsibilities• Operates and maintains through corrective and preventive maintenance activities of all IP-based Data and Voice Core telecommunications equipment.• Ensures failed telecom facility, network element, and circuits are restored in accordance with prescribed performance levels and service level agreements and endorse to counterpart field forces if necessary or escalate cases requiring higher level assistance.• Performs complex diagnostics, analysis, and correction of IP-based Core telecommunication equipment faults with minimum to no supervision from senior team mates.• Performs preventive routine activities to ensure that the IP-based telecommunications equipment are in normal operating condition.• Monitor and maintain the availability of hardware spare modules and materials and ensure to coordinate with other workgroups for regular replenishment and avoid stockout.• Pre-service functional, inter-operability and acceptance test of newly installed IP-based Data and Core telecommunication within PLDT and with different administrations on newly deployed equipment or interconnected in PLDT network.• Coordinate closely with PLDT provisioning units and NOC in ensuring a comprehensive approach to network provisioning and operations and maintenance within area-of-responsibility.• Handles and troubleshoot trouble ticket within PLDT Core equipment and delivers within our company’s restoration KPI (service-affecting/non-service affecting).• Maintains and operates the following network devices:a. Cisco 7609S, CRS and ASR9006, 9001, 9010 and 9912 Routersb. Huawei NE5000, NE40 and ME60 Routersc. Tellabs 8840 Multi-Service Routerd. Different Cisco Catalyst and Allied Telesyn Switchese. UT Starcomm mSwitch and Huawei NGN Devices (Access and Voice equipment) Show less

  • OIC Division Head

    Jun 2024 - now

  • Team Head

    Nov 2014 - Jun 2024

  • Telecom Engineer

    Sept 2010 - Nov 2014

  • Cadet Network Engineer

    Mar 2010 - Sept 2010