Ali Raza

Experience

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  Catcos (Pvt) Limited

  Feb 2013 - Apr 2014

  Customer Service Representative

  Professional Representation and Customer Relations: Upholding a professional and positive demeanor when interacting with visitors, callers, and customers, ensuring they receive a welcoming and respectful experience that reflects the company's commitment to excellent service.Data Analysis of Customer Complaints: Diligently recording and examining data derived from customer complaints to identify patterns and recurring issues, aiming to reduce repeat complaints and enhance customer satisfaction.Feedback Provision on Customer Service Efficiency: Regularly providing insightful feedback to managers regarding the effectiveness of customer service processes and systems, contributing to continual improvements in service delivery.Welcoming Visitors with Warmth and Respect: Consistently meeting and greeting company visitors in a manner that is warm, respectful, and courteous, fostering a positive and professional image of the company.Efficient Information Gathering Through Logical Questioning: Employing logical and targeted questioning techniques to gather relevant information from customers efficiently, ensuring effective resolution of their queries or concerns in a timely manner.Flexible Shift Work and Leadership Responsibilities: Demonstrating flexibility by working in various shifts and taking on leadership responsibilities in the absence of the supervisor, ensuring seamless team operations and high-quality service at all times. Show less

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  CareersGiant

  Jun 2014 - May 2022

  Monitoring and Adapting to Changes in Immigration Legislation: Continuously staying informed of the latest updates and changes in Australian and Canadian immigration laws, regulations, and policies to provide accurate and current advice to clients.Client Consultation and Needs Assessment: Conducting in-depth consultations with both prospective and existing clients to understand their specific immigration needs and goals, and identifying the most suitable services for their unique circumstances.Provision of Relevant Documentation: Supplying clients with all necessary forms and documents, ensuring they are current and in line with the latest immigration requirements of Australia and Canada.Assistance with Documentation and Timely Submission: Guiding clients through the process of accurately completing required paperwork, and overseeing the timely submission of these documents to the appropriate immigration authorities.Verification of Documentation and Supporting Evidence: Rigorously verifying the authenticity and accuracy of all paperwork and supporting documents submitted by clients, to ensure compliance with immigration regulations.Billing and Invoicing for Services Rendered: Preparing and issuing detailed invoices for immigration consultancy services, ensuring clarity and transparency in the billing process for clients. Show less Professional Representation for Australian Immigration Services: Ensuring a polished and professional first impression for visitors, callers, and customers engaging with our Australian immigration services, reflecting the high standards and efficiency of our organization.Appointment Coordination for Study Visa Clients: Efficiently scheduling and coordinating appointments for clients seeking study visas in the UK, Canada, and Australia, facilitating a seamless process for their educational aspirations.Effective Information Gathering through Logical Questioning: Utilizing advanced logical questioning techniques to extract maximum relevant information from clients efficiently, optimizing the time spent in client interactions.Budget Management and Vendor Liaison for Office Procurement: Overseeing the budgeting process and liaising with vendors to ensure timely and cost-effective procurement of office supplies, maintaining operational efficiency.Execution of Email and Text Marketing Campaigns: Operating sophisticated email and text marketing software to execute targeted campaigns, effectively reaching out to potential and existing clients.Confidential Data Management: Diligently maintaining the confidentiality and security of client data, upholding our commitment to privacy and trust.Weekly Financial Reporting: Responsible for compiling and presenting weekly reports on expenses and revenue, ensuring transparent and accurate financial tracking.Management of Email and Text Marketing Responses: Monitoring and maintaining responses from various email marketing campaigns, analyzing their effectiveness and customer engagement.Involvement in Karachi Youth Initiatives Project: Actively monitoring and participating in meetings for the Karachi Youth Initiatives project, contributing to the acceleration of their work and meeting project requirements. Show less

  • Immigration Consultant (Australia & Canada)

    Nov 2014 - May 2022

  • Customer Relations Manager

    Jun 2014 - Nov 2014
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  KORUU Immigration and Educational Consultants

  Apr 2022 - now

  Senior Process Manager (Immigration)

  Senior Process Manager: Specializing in USA EB2, E2, B1/B2, and Australia 190, 189, 491 Subclass, and Canada Immigration CasesAs a Senior Process Manager, my role encompasses comprehensive management and oversight of a diverse portfolio of immigration cases, exceeding 500 in total. My responsibilities include:Expertise in Multiple Visa Categories: Proficiently handling a wide range of visa categories including the USA's EB2, E2, B1/B2 visas, and Australia's 190, 189, and 491 subclass visas, alongside various Canadian immigration pathways.Case Management and Coordination: Overseeing the processing of each case from initiation to completion, ensuring that all applications adhere to the respective immigration laws and guidelines of the USA, Canada, and Australia.Client Consultation and Guidance: Providing expert advice and guidance to clients on their eligibility, the application process, and potential outcomes for their specific visa category, tailored to their individual circumstances.Documentation and Application Review: Meticulously reviewing and verifying all client documentation and application forms to ensure accuracy, completeness, and compliance with immigration requirements.Liaison with Immigration Authorities: Acting as the primary point of contact between clients and immigration authorities, facilitating effective communication and timely resolution of any issues that arise during the visa application process.Team Leadership and Supervision: Leading and supervising a team of immigration specialists, ensuring they are well-informed and equipped to handle various cases efficiently and effectively.Staying Informed of Immigration Law Changes: Keeping abreast of the latest changes and updates in immigration policies and laws, to provide up-to-date advice and adjust strategies accordingly.Risk Assessment and Mitigation: Evaluating potential risks and challenges in visa applications and implementing proactive measures to mitigate these risks. Show less