Mark Kelly

Experience

• 

  Forum Menswear

  Nov 1998 - Jun 2000

  Retail Manager

  Responsible for the day to day running of a retail fashion outlet. Core responsibilities included recruiting new staff, achieving sales targets and negotiating with businesses when buying new merchandise. Also responsible for overseeing the running of 2 other stores within the chain.

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  SGB Hire Plus

  Jun 2000 - Feb 2002

  Events Manager

  Responsible for development of existing and future business including site surveys and providing customers with one point of contact to ensure their events ran smoothly

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  Sky

  Feb 2002 - now

  With a robust 18-year career dedicated to coaching, developing, and inspiring high-performing teams, I have a proven track record in driving operational excellence, boosting sales and revenue, and implementing strategic initiatives. My expertise spans employee performance and KPI management, ensuring continuous improvement and unparalleled results.Key Competencies:- Employee Development & Coaching: Over nearly two decades, I've honed my skills in coaching and developing employees, fostering a culture of growth and achievement. My hands-on approach and commitment to individualized development plans have consistently resulted in motivated, skilled, and high-performing teams.- Performance & KPI Management: Adept at designing and implementing performance metrics that drive success. My approach involves aligning individual and team goals with organizational objectives, ensuring a laser focus on key performance indicators that lead to tangible results.- Sales & Revenue Growth: I have a proven ability to identify revenue opportunities and implement strategies that yield measurable results. My leadership has consistently translated into increased sales and revenue, demonstrating a keen understanding of market dynamics and customer needs.- Operational Efficiency Improvements: Known for implementing operational efficiency enhancements that streamline processes, reduce costs, and enhance overall organizational effectiveness. My commitment to innovation has led to sustained improvements in workflow efficiency and resource utilization.- Leadership & Initiative: As a seasoned professional, I've successfully led multifaceted initiatives, taking on roles such as wellbeing lead, recruitment lead, and national meeting planning. My comprehensive understanding of all aspects of people management positions me as a strategic leader capable of navigating diverse challenges. Show less As an Onboarding Specialist, I exceled in crafting and implementing innovative virtual recruitment and training plans that have significantly impacted the organization, especially during the challenges posed by Covid. My expertise lies in seamlessly transitioning traditional onboarding processes to dynamic virtual environments, ensuring a smooth and efficient experience for both recruits and existing team members.Key Achievements:- Developed and implemented virtual recruitment and onboarding strategies that successfully navigated challenges posed by Covid, ensuring business continuity and employee engagement.- Pioneered and executed cost-saving strategies for recruitment, onboarding, and training processes, resulting in streamlined operations and improved fiscal efficiency.- Engineered sustainable plans for future talent acquisition, onboarding, and training, ensuring organizations are well-prepared for evolving industry landscapes. Show less As a Project Manager reporting directly to the Supply Chain Development Director, I exceled in steering multifaceted projects and initiatives from conception to successful adoption. With a focus on engaging the Management team and collaborating seamlessly with diverse business areas, I consistently delivered impactful solutions that enhanced operational efficiency and drove organizational growth.Key Strengths:Strategic Leadership: Spearheading projects aligned with organizational goals, I bring a strategic mindset to each initiative, ensuring not just project completion but sustainable impact.Cross-Functional Collaboration: Adept at fostering collaboration across business units, I leverage a dynamic communication style to build strong relationships with stakeholders, ensuring seamless coordination for project success.Innovation in Supply Chain: With a deep understanding of supply chain dynamics, I contribute innovative solutions to optimize processes, reduce costs, and enhance overall supply chain performance.End-to-End Project Management: From project initiation to delivery and adoption, I manage the entire project lifecycle, ensuring that milestones are met, risks are mitigated, and outcomes align with organizational objectives.Achievements:Successfully led and delivered multiple projects resulting in cost savings, process optimization and revenue growthSpearheaded cross-functional teams to implement operational processes, resulting in a 18% improvement in overall supply chain efficiency.Developed and executed project plans, consistently meeting deadlines and exceeding stakeholder expectations. Show less As a Team Coach I bought a dynamic blend of leadership, coaching, and training expertise to drive unparalleled performance and development within regional teams.Key Competencies:- Strategic Leadership: Developed and executed strategic initiatives to enhance team performance, efficiency, and customer satisfaction.- Coaching Excellence: Implemented tailored coaching methodologies to empower engineers in delivering exceptional customer experiences while troubleshooting and resolving technical challenges.- Training & Development: Designed and delivered comprehensive training programs, ensuring continuous skill enhancement and alignment with cutting-edge technologies in the rapidly evolving field of satellite television.- Collaborative Partnerships: Fostered cross-functional collaboration to optimize processes, reduce installation and service times, and elevate overall team synergy.Professional Achievements:- Achieved a 30% improvement in customer satisfaction scores through targeted coaching interventions.- Successfully led training initiatives resulting in a 25% reduction in service-related escalations.- Implemented innovative processes, leading to a 40% increase in team efficiency and productivity. Show less As an engineer I had a proven track record of ensuring exceptional customer experiences in the technology and service industry. Committed to placing the customer at the forefront of all activities, I exceled in building lasting rapport through effective communication and a genuine passion for delivering tailored solutions.Key Strengths:- Customer-Centric Approach: Prioritizing the customer journey, I consistently strived to exceed expectations by understanding and fulfilling unique requirements.- Technical Proficiency: Expert in installing and servicing equipment to the highest standards, adept at demonstrating the functionality of various devices, including assisting customers with creating Sky IDs, navigating Sky apps, and maximizing My Sky Rewards.- Problem-Solving Skills: Proven ability in fault finding, improvisation, and adapting to challenges on the job, ensuring seamless execution of tasks and projects.- Team Collaboration: Actively contributed to team success by offering advice, providing help, and delivering constructive feedback to enhance the overall team performance.- Continuous Improvement: Committed to providing constant feedback to the team manager and collaborating with the entire team to drive continuous improvement initiatives.- Safety Compliance: Operated in strict adherence to business health and safety guidelines, ensuring a secure work environment for all team members and customers. Show less

  • Field Operations Manager

    May 2005 - now

  • Onboarding Specialist (Secondment)

    Jan 2020 - Mar 2021

  • Project Manager (Secondment)

    Jul 2009 - Dec 2012

  • Team Coach

    Nov 2003 - May 2005

  • Engineer

    Feb 2002 - Nov 2003