Lenin Antonio

Experience

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  W Chicago City Center

  Jun 2012 - Jan 2022

  Welcome Ambassador

  Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.

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  W Chicago City Center on call

  Aug 2017 - Jan 2022

  Banquet Server

  responsible for serving all catered food and beverage items to our guests during private events in a timely, friendly, enthusiastic and professional manner while showing high attention to detail

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  Geeks on Site

  Apr 2021 - Jun 2022

  On-Call Technician

  2 year minimum professional experience providing Tech SupportConfiguring email accounts using Mail, Outlook and Outlook ExpressIn-depth knowledge and usage of Windows operating systemsPC imaging, hardware diagnostics and configurationTCP/IP, Routers, WAPs, Wireless, Mesh and other networking devicesSpyware/Adware removal tools as well as antivirus programsMust be comfortable with all facets of PC, and laptop hardware setup and maintenance; including installation and configuration of hard drives, NICs, printers, and other PC accessoriesExperience with Mac is preferred, but not requiredInstallation and setup of smart home/IoT productsAssist with connecting and troubleshooting smart home products and hubs (TV/Camera/ Doorbell installations)Provide clients with basic tutorials, so they understand softwareAssist clients with warranty and troubleshooting issues Show less

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  Office of Emergency Management & Communications, City of Chicago

  Jan 2022 - Dec 2022

  IT Support Specialist

  Install and maintain local and network printers.o Reimage PC’s and Install new PC's as assigned.o Provide 1st/2nd level support for CAD application workstationso Application Support - All Police application Escalationso Password reset for Window’s domain and Clear applicationo Perform 1st / 2nd level application support to ATT-Vesta Applicationo Provide limited PC repair services on malfunctioning equipment.o Perform Afterhours - Call in ATT Phones outages for Districts/Areaso Perform Cell testing for wireless carrier The IT team is responsible for diagnosing and correcting PC related equipment problems and that require minor corrections. Problems such as, replacing defective keyboard, mouse and swapping other connectivity equipment. Show less

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  Advantage Technologies

  Jan 2023 - now

  Travel to client locations to do all on-site installation tasks, including setting up servers, switches, WAPS, PCs according to company requirements, and adding and removing software as necessary.basic knowledge and understanding of networking, including connections to routers and switches, wireless connectivity, and its applications.Excellent communication skills, with the ability to work well with a variety of managers, clients, or end users to ensure the project is completed to the highest standards.Strong teamwork skills and capacity to communicate information with people and groups. (Remotely) Identify and fix computer, laptop, printer, scanner, and occasionally mobile device technical problems for users.Handle tickets according to priority and issue resolution, elevating to the proper support team or person as required.Perform computer diagnostics as necessary to investigate and resolve any issues Show less

  • Field Engineer Tier 2

    Jan 2024 - now

  • Field Engineer Tier 1

    Jan 2023 - Jan 2024