Steven Borst

Experience

• 

  KPN

  Aug 2020 - Sept 2021

  I loved leading a team of around 23 salespeople semi-independently. I learned some key managerial skills working this role, including but not limited to: -How to give fitting commentary and criticism that doesn't hold back, but allows a coworker to thrive.-How to professionally organize a team to produce maximum efficiency.-How to make clear, consistent decisions.-How to effectively plan and organize for a team. Quickly grew to be the best-selling employee in terms of conversion which taught me several things. Furthering my customer communication skills, general steering of customers' opinions, and familiarized me with 16 different CRM systems. Involving the customer in the sales process, the principle of scarcity, 'ask, ask, ask', and selling the answer to the buyer's problem.

  • Sales Assistant Floor Manager

    Apr 2021 - Sept 2021

  • Retention Specialist

    Dec 2020 - Apr 2021

  • Salesperson

    Aug 2020 - Dec 2020
• 

  FERM Power Tools

  Apr 2022 - Nov 2022

  Student Intern

  I learned a lot having finished my internship at Ferm and Vonroc (Ferm's e-Commerce branch.) Mainly I learned how to communicate with customers and business owners aptly, and how to handle and treat customer complaints.I also created the following successful projects for college:-A Market research on how Vonroc can grow in the DACH countries.-2 market campaigns to retain customer relations.

• 

  Het vliegende paard

  Jan 2023 - Mar 2023

  Gastheer bij het vliegende paard.