Olga Aragon

Experience

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  Premise Health

  Oct 2010 - Dec 2022

  Run Back and front officeTeam leadAttend and set meetingsTrain new hiresWork under direct supervision of DCOVitalsAssisted providers with patient care Modified workflows to enhance careAssist providers, patients and team to achieve quality care Prior AuthorizationsEPIC EHRScheduling Immunizations/injectionsEKGBlood work Medical Assistant (NCMA)- patient care, patient teachings, triage (bp, pulse, o2, temp, ht, wt), documentation, logging, follow all clinical procedures, train, lead M.A., EKG, venipuncture, scheduling, referral scheduling, faxing, copies, back and front office duties.- HIPPA/ CPR/OSHA certified

  • Supervising Lead NCMA

    Dec 2010 - Dec 2022

  • Medical Assistant

    Oct 2010 - Dec 2022
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  Vista College

  Aug 2018 - Oct 2021

  Instructor

  Medical Assistant InstructorPrepared Lesson plans, taught hands on what a medical assistant does(injections, triage, bp, ht, wt, temp, pulse, 02, EKG, venipuncture, glucose check, pregnancy tests, etc)

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  Care Medical

  Oct 2020 - Sept 2022

  Onboarding and Patient Care Technician

  Onboarding teamCreate and Modify workflows Modify team tasksHigh intake of inbound messages/callsPatient care,trained new hires, Team leadAthena EHR Patient/provider routing messagesreviewing pt messages, answering messagescalling in RX's/labs, etc.- HIPPA/ CPR/OSHA certified

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  Reservoir Health

  Oct 2021 - Aug 2024

  Senior Behavioral Office Manager

  Part of the Marketing, Outreach, Onboarding, and Clinic Operations team. Constant communication with our Revenue Cycle and Billing Specialist to assure budget requirements are being met.Manage staff of intake coordinators (virtual and in person).Oversee, monitor and coordinate day-to-day activities of the clinical settingOnboarding for psychiatrists and therapistsEstablishing their schedules and telehealth accessBusiness Analytics/Reporting Interviewing/Hiring and training employeesDelegating work Administering Clinical operations Preparing staff schedule Providing support and ensuring optimal quality of patient care and services Monitoring patient care Attend and set meetings Setting up Zocdoc, Calendly, Quartet, Referwell schedulingApprove PTO requests Create Workflow modifications EHR-Charm Experience Proficient in Google/Microsoft Prescription Prior Authorizations SpecialistMonitor phone call activity and reporting to optimize quality careManage Company emailsWork in collaboration referral sources, including- Workers Comp case workers and Bariatric Surgeon assistants.Fluent in Spanish Show less

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  PHLEBOTOMY TRAINING SPECIALISTS, LLC (PHLEBOTOMY TRAINING SPECIALISTS USA, LLC)

  Jun 2024 - now

  Phlebotomy Instructor

  Leadership and Management:Supervise, mentor, and evaluate a team of phlebotomy instructors.Develop and implement strategies to enhance the phlebotomy training program.Foster a collaborative and positive work environment.Program Development and ImplementationDesign and update the phlebotomy curriculum to ensure it meets current industry standards.Develop training materials and resources.Implement innovative teaching methods and technologies.Quality Assurance and ComplianceEnsure all training programs comply with relevant regulations and accreditation requirements.Conduct regular evaluations and assessments of training programs and instructors.Implement continuous improvement processes.Student Engagement and SuccessOversee student recruitment, retention, and success initiatives.Address student concerns and provide guidance and support as needed.Monitor student progress and outcomes.Collaboration and CommunicationCollaborate with other departments and external partners to enhance program offerings.Communicate effectively with senior management, instructors, and students.Represent the program at industry conferences, meetings, and events. Show less