Robert White

Experience

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  Vann York Auto Group

  Apr 2009 - Mar 2010

  Sales Associate

  - Primary role is sales: Set appointment, Capture customers (both previous and new). Maximize Profit/ Gross for the company and myself. - Secondary task is making sure customers and guests were helped and cared for, all the day’s activities were completed and accounted for, and helping to make sure the office was clean and prepared.

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  Old Dominion Freight Line

  Mar 2010 - Nov 2011

  Primary Role was managing the total global sales and non-global sales teams for 2 Regions of the U.S.A. - Main objective: Rating Transit Costs and Transit Times associated with specific requests. This task means looking at several options regarding transit methods, and locations to best suit the customer’s needs. - Secondary responsibility: is completing follow up with customers and Sales Reps to make sure that OD Global is capturing as much business as possible. - Remain Responsibilities: maintaining vital pricing information specific to the customer, having a response time of 24 hours for all communications, remaining up-to-date on Government Regulations and Procedures pertaining to importing and exporting, and remaining current on world economies, exchange rates, trade patterns, and industry trends. Show less - Primary responsibilities: Complete the daily Bookings, maintain Account Information in the AS400 within the scheduled work day, and complete SED Filings before the deadlines with no penalties or fines payable to ODFL. - Secondary Responsibilities distribute “Global Mailbox Emails” throughout the day. - Primary Responsibilities were expanded 3 months later: to include ISF Filing, sell Continuous Bonds, Vender Setup, distribute Global Dept. mail, train the OD China Office Manager on creating and managing Bookings, and maintain revenue goals (SED Filing, ISF, and Continuous Bonds). Show less

  • Global Sales Analyst

    Jun 2011 - Nov 2011

  • Global Support Coordinator

    Mar 2010 - Jun 2011
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  Aéropostale

  Jan 2012 - Feb 2012

  Sales Associate

  - Sold popular clothing to customers, helped to exceed daily sales quotas. - Consistently maintained the highest level of customer service to ensure the store’s profitability, and customer retention. - Managed activities in areas of purchasing, returns, exchanges, and enforced store policies.

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  Healthcare Services Group

  Feb 2012 - Mar 2014

  Account Manager

  Primary Role was managing a crew of 15 individuals and holding them accountable for their responsibilities and performance. - Main Objectives: Manage staff and maintain the high standard of care/ cleanliness in the facility. Maintaining all budget requirements in regards to Staffing, Pay (Regular/ Vacation/ Holiday/ Sick Leave), and Equipment/ Supply Orders. Handled all Hiring, Firing, and Disciplinary action. Setup Schedules and work routines. - Secondary Objectives: Build a strong and long standing relationship with the facility Administrator, Director of Nursing, Assistant Director of Nursing, Admissions, and Social Worker. Follow up with any concerns by the residents, resident’s Responsible Party, Administration, or staff in a timely manner. Problem-solve any conflicts or issues that arise.- Remaining Responsibilities: Assist District Manager with growing the district through Marketing/ Sales calls, District In-Services Coordinator, and setting up 1st/ 2nd Round Interviews. Assist any other Account Managers in the region with any questions/ or projects. Show less

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  Sodexo

  Mar 2014 - now

  EVS Manager II - UNC Healthcare System

  • Responsible for all aspects of staff, scheduling, planning, and execution of 29 direct reports, and 260,000 sq. ft. of cleanable space. Additional responsibilities for 50 indirect reports, and entire Hospital during weekend/ holiday rotations • Improved Patient Experience – HCAHPS Scores Improvement of 12% in 9 Months • Improved Staff Satisfaction/ Retention – Tier II Manager (3.95 improved to 4.08)• Improved Operations/ Processeso Operating Rooms – Reorganized and Restructured personnel to improve Terminal Clean abilities – 4/Week increased to 16/ Week, with improved quality deliveredo Department Operations – Reorganized and Restructured areas of coverage and personnel assignments to improve services delivered, operational efficiency, reduce wasteo Equipment Storage – Maximized Spacing, Improved Storage Capacity, reduced unnecessary damage to equipment, and improved inventory control measureso Inventory – Identified essential supplies that were consistently being used, created par levels, improved ordering process, reduced waste• Conducted Bi-weekly meetings to ensure consistent communication and review level of services delivered, improved plans, and accountability. • Complete/ Maintain accurate records of documented trainings.• Use Quality Assurance, Patient Interviews, and Black Light Inspections to verify and validate services being delivered.• Participated on multiple, inter-disciplinary committees responsible for improving patient satisfaction scores, including Quiet Time Steering Committee (A3 project), Surgical Pavilion Committee (2P process), and Shared Suites Committee.• Assist with Room Standardization Project that was adopted hospital-wide. Duties included monitoring of experimental units and staff education and development.• Team member for Central Inpatient Pharmacy employee recruitment A3 project. Provided feedback on best ways to evaluate applicants and navigate hiring process. Show less