Neha Tyagi

Experience

• 

  IBM

  Aug 2015 - Dec 2018

  Oversaw defect management for banking projects in a Waterfall SDLC.➤ Managed defect tracking using HP ALM and JIRA, improving defect resolution by 20%.➤ Led triage calls to ensure timely defect resolution and alignment between QA, development, and business teams.➤ Conducted root cause analysis and implemented corrective actions to reduce defect recurrence.➤ Reported on defect trends and testing progress to senior stakeholders for informed decision-making.➤ Trained junior Test Specialists on test strategy and defect management best practices. Show less Led testing for web-based banking applications (Nationwide Building Society) in a Waterfall STLC.➤ Designed and executed test plans and test cases for functional, regression, and smoke tests.➤ Managed defect lifecycle using HP ALM, ensuring timely resolution and reporting.➤ Conducted risk-based testing, prioritizing critical functionality and improving stability by 15%.➤ Communicated testing progress to stakeholders and collaborated with cross-functional teams to align on requirements. Show less

  • Defect Manager

    Nov 2017 - Dec 2018

  • Test Specialist

    Aug 2015 - Nov 2017
• 

  Customer Alliance

  May 2019 - now

  Customer Alliance is a B2B SaaS company specializing in customer feedback management.➤ Led a 5-member Scrum team as Product Owner, managing backlog prioritization, sprint planning, and ensuring timely delivery of product features.➤ Researched 37 review sources, contributing to a 20% reduction in scraping costs by identifying and eliminating non-critical sources.➤ Spearheaded the Expedia API integration, achieving 87% customer adoption and significantly boosting engagement by 35%.➤ Led the HolidayCheck API upgrade, improving CSAT by 5% through a more seamless user experience.➤ Collaborated with cross-functional teams to develop quarterly roadmaps aligned with product goals.➤ Supported the creation of interactive product tours, contributing to a 15% increase in conversion rates. Show less Ensured product quality and alignment with business and user needs through testing and collaboration with cross-functional teams.➤ Collaborated with product teams using Agile/Scrum methodologies to define quality standards and ensure product alignment with user needs.➤ Led the implementation of an issue tracker, standardizing and improving defect management processes across Product & Engineering teams, ensuring efficient tracking and resolution.➤ Created and executed test plans and test cases, resolving issues that led to a 15% improvement in product stability.➤ Conducted various types of manual testing including functional, regression, and sanity testing.➤ Reported test progress and issues to stakeholders, ensuring clear communication and timely issue resolution. Show less

  • Product Manager

    Oct 2022 - now

  • Quality Assurance Engineer

    May 2019 - Oct 2022