George Njabia

Experience

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  Compassion International

  Feb 2003 - Dec 2019

  Compassion international kenya

  • Secretarial duties• Filing of documents,• Arranging file cabinets,• Assisting the sponsored children in writing letters to their sponsors,• Making school and home visits to the sponsored children,• Acted as a rapporteur in youth meetings

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  Kenya Cooperative Creameries Ltd

  Mar 2014 - May 2014

  Intern-Sales and Marketing Department

  Market products online and offline especially during road showsHandled the exports section of the marketing departmentDid inventory of credit formsDid regular analysis of sales..... weekly

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  Homes Universal Ltd

  Feb 2015 - May 2015

  Communications Intern

  • Social media administrator• Brand building• Promoted and boosted internal communications• Client data collection for market research and projections

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  Standard Group PLC

  Feb 2016 - May 2016

  Editorial Assistant

  • Regularly updated the home page and the indices, supported by Analytics feedback on how stories are performing.• Made time-sensitive and small-scale adjustments to stories, correct minor errors and updated them as required.• Provided regular feedback to Intake desks so that content produced for digital platforms are as ready to publish as possible, meeting digital’s style guides and requirements.• Worked closely with the Radar Desk to make sure breaking news stories are readily published, together with important updates for developing stories.• Worked with the Audiovisual Desk to ensure that graphics and video content are available at the right time and in the right format to increase a story’s impact and performance.. Show less

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  Debbie Oyugi Kids

  Feb 2017 - Aug 2018

  Administrative Assistant

   Supported the development and implementation of policies and procedures tosafeguard children. Assisted in the identification and assessment of child protection concerns. Administrative tasks: Responsible for answering phones, managing paperwork,scheduling appointments, and responding to emails. Casting and auditioning: Assisted in coordinating and scheduling auditions for childactors and models, and help with the casting process by reviewing headshots andresumes. Formulated and implemented cognitive programs for children during the holidays. Marketing and promotion: Assisted with the development and implementation ofmarketing strategies for the agency and its clients. Client management: Assisted in managing relationships with clients, includingcommunicating with parents, setting up appointments, and ensuring that clients haveall the necessary information for auditions and bookings. Show less

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  Smart Gyms

  Apr 2018 - Dec 2020

  Orchestrated and streamlined administrative procedures and systems, leading to 50% improvement in operational efficiency.Managed written communication and correspondence for the executive office, ensuring clarity and professionalism.Updated the company website with gym-related articles and success stories of members.Maintained and updated spreadsheets and databases to track, analyze, and report on performance and sales data.Served as a rapporteur during meetings, ensuring efficient proceedings and documentation.Curated, monitored and moderated comments on the company's social apps.Coordinated and executed successful company events and managed workshop arrangements.Facilitated onboarding for new hires and provided team introductions.Supported personnel training coordination and office space allocation.Played a pivotal role in staff development activities, fostering a culture of continuous learning. Show less Provided a warm and professional welcome to guests, ensuring a positive first impression.Effectively communicated with management to address and resolve issues, contributing to efficient problem-solving.Timely responded to customer inquiries via phone and email, consistently achieving customer satisfaction ratings of 90%.Acted as a feedback conduit from clients to the leadership team, facilitating improvements.Monitored front desk cleanliness and appearance, ensuring a professional environment. Show less

  • Executive Assistant

    Aug 2018 - Dec 2020

  • Customer Care Assistant

    Apr 2018 - Apr 2020
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  Ministry of Lands

  Sept 2020 - Jan 2023

  Data Entry Clerk

  Gathered, organized, and meticulously prepared source documents for data entry into the database.Conducted thorough reviews of data to identify and rectify discrepancies, achieving a data accuracy rate of 80%.Ensured data security and adhered to program practices and procedures, contributing to a secure data environment.Created awareness on land issues and title issuance proceduresConsistently completed daily database backups, safeguarding valuable information.Demonstrated strong clerical skills, including sorting, filing, email communication, and meticulous proofreading.Upheld strict confidentiality in compliance with established regulations. Show less

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  Castro's Mancave Barbershop

  Jan 2023 - Mar 2023

  Branch Manager

  Developed and executed strategies resulting in a significant increase in annual sales, exceeding targets by 25%.Fostered positive customer interactions and maintained high satisfaction levels, resulting in a customer retention rate of 95%.Led efforts to enhance branch production rates by proactively resolving staff conflicts and conducting performance evaluations.Coached employees on company protocols and implemented efficient payroll operations.Conducted performance assessments and created tailored improvement plans for team members.Collaborated with customers to identify opportunities for upselling and boosting product sales.Generated financial and operational reports, providing critical insights to support strategic decision-making. Show less

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  Self-employed

  Sept 2023 - May 2024

  Personal Shopper

  ● Enhanced customer satisfaction through personalized shopping services, leveraging exceptional communication and customer service skills honed from previous roles.● Provided tailored shopping recommendations by understanding client preferences and needs, ensuring a high level of customer loyalty and satisfaction.● Managed client appointments and schedules, drawing on organizational abilities as an executive assistant.● Maintained detailed records of client purchases, preferences, and feedback, mirroring documentation and reporting responsibilities from prior experience.● Streamlined the shopping process for clients by efficiently managing time and resources, inspired by administrative support tasks. Show less

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  Ministry of Lands

  May 2024 - Sept 2024

  Digital Clerk

  ● Provided support to clients in applying for land-related documents through the ArdhiSasa platform, enhancing client engagement and service delivery.Compiled and submitted monthly financial returns to ensure accurate reporting and compliance.● Assisted in the preparation and organization of critical documents, including green cards, to support office operations.● Entered documents into the Presentation Book for efficient future reference and retrieval.● Resolved customer inquiries by providing accurate information and timely solutions. Show less

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  Black Ivory

  Sept 2024 - now

  Sales Specialist

  • Answer inbound calls and respond to inquiries about our services in a friendly and professional manner.• Educate potential clients about various training programs, methodologies, and benefits tailored to their needs.• Maintain an in-depth understanding of our services, pricing, and promotions to effectively communicate with customers.• Convert inquiries into sales, achieving or exceeding monthly targets.• Manage customer accounts, including scheduling appointments and following up on service inquiries.• Provide administrative support to the Sales Enablement Team, including scheduling meetings, managing calendars, and coordinating travel arrangements.• Assist in the preparation and distribution of sales materials, presentations, and reports.• Maintain and update the sales enablement portal, ensuring all resources are current and easily accessible to the sales team.• Collaborate with other departments to ensure seamless coordination and support for the sales team. Show less