Sagar Pathak

Customer Success Highest Expansion Rate Zscaler Aug 2023 Awarded "Customer Success Highest Expansion Rate" to achieve highest upsells in FY'23.

GTM Impact Award Zscaler Jun 2023 Went above and beyond in your role and made a tremendous “impact” on our business and organization.“For the excellent work in the AMS ENT region. Sagar has delivered a consistent performance in progressing his portfolio inherited from the field last quarter; 75% of his accounts had a QBR in Q3 and 100% of the accounts are in an engaged state. Sagar successfully completed 3 CSPs in the quarter and has constantly been working on building his pipeline for Q4. Four accounts had an upsell cumulative… Show more Went above and beyond in your role and made a tremendous “impact” on our business and organization.“For the excellent work in the AMS ENT region. Sagar has delivered a consistent performance in progressing his portfolio inherited from the field last quarter; 75% of his accounts had a QBR in Q3 and 100% of the accounts are in an engaged state. Sagar successfully completed 3 CSPs in the quarter and has constantly been working on building his pipeline for Q4. Four accounts had an upsell cumulative worth 200k, where Sagar was directly engaged. Sagar shows strategic abilities and critical thinking when it comes to accounts at risk, identifying early signs of risk, and building an action plan around it. Sagar has displayed great relationship-building skills with customers and built strong confidence with the account T.E.A.M’s. Most of his accounts have a Champion and Sagar has established engagement at all levels, including Director level and above, on most of his accounts. Sales have shared testimonials of Sagar’s work and commitment. The following are a few examples: “I am an RSM covering New York Metro and Sagar covers most of my customers. I've never worked with such an organized, respectful, and energetic customer success rep and it truly is making a difference in my accounts. Sagar communicates clearly and is very prompt in answering questions when asked by the customer.Congratulations SP (We call Sagar Pathak a Silent Performer!!).” Show less

Americas Inside CSM of the Quarter Zscaler Apr 2023 Sagar has delivered a consistent performance in progressing his portfolio inherited from the field last quarter; 75% of his accounts had a QBR in Q3 and 100% of the accounts are in an engaged state. Sagar successfully completed 3 CSPs in the quarter and has constantly been working on building his pipeline for Q4. Four accounts had an upsell cumulative worth 200k, where Sagar was directly engaged. Sagar shows strategic abilities and critical thinking when it comes to accounts at risk… Show more Sagar has delivered a consistent performance in progressing his portfolio inherited from the field last quarter; 75% of his accounts had a QBR in Q3 and 100% of the accounts are in an engaged state. Sagar successfully completed 3 CSPs in the quarter and has constantly been working on building his pipeline for Q4. Four accounts had an upsell cumulative worth 200k, where Sagar was directly engaged. Sagar shows strategic abilities and critical thinking when it comes to accounts at risk, identifying early signs of risk, and building an action plan around it. Sagar was assigned ‘William Blair & Company' which was a -ve sentiment and at-risk customer from an outgoing CSM. Sagar owned the account with a complete sense of urgency. Not only did the customer renew but Sagar also contributed to providing them with a turnaround experience. Sagar has displayed great relationship-building skills with customers and built strong confidence with the account T.E.A.M’s. Most of his accounts have a Champion and Sagar has established engagement at all levels, including Director level and above, on most of his accounts. Show less

Customer Service Excellence Regional operations - APAC June 1, 2020 Constantly managing High NPS & Customer Satisfaction on Major accounts.

Flare award Winner Orange Business Services Best Performer in the Function.For being instrumental in migrating existing customer to new technical solution.

Good Job Cards Orange Business Services Several Good job done cards achieved highlighting appreciations from customer and management.

Local Award winner Orange Business Services Best Performer in the Team:For taking Initiatives to go beyond operations, process and deliver alternate solution with ease in a structured and channelized manner.

Local Award winner Orange Business Services Best Performer in the Team:For taking Initiatives to go beyond operations, process and deliver alternate solution with ease in a structured and channelized manner.