Ludmilla Cunha

Experience

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  Gafisa

  Jan 2010 - Jan 2010

  Site Civil Engineer Intern

  Allocated to a second building construction to mentor the engineers on excellent client delivery, after being recognized as a reference on apartment inspection, improvement, and client handover.* Inspected the residential units; * Managed the finishing and improvements construction team;* Conducted the nonconformity and improvements surveys with clients; * B2C communication.

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  Syngenta Crop Protection

  Feb 2011 - Dec 2011

  Project Management Intern

  Reached by multiple factory departments for conducting the project feasibility studies due to the built reputation for quick and reliable results.* Supported the engineering team with project management activities; * Autonomously developed the project management from scope to commissioning phase;* Multiple project (budget up to US$50k) planning and budget presented;* Global director presentation;* Internal clients and projects.

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  Banco ABC Brasil

  Jan 2012 - Aug 2014

  Credit Analist

  After almost three years of analyzing middle market companies (up to US$50mi/year revenue) to mitigate the bank risk, there was no bank loss related to my client portfolio, and no issue was raised or found by the quality assurance department.* Analyzed economically and financially middle market companies; * Prepared and presented the client’s dossier to the Executive Board.* Focused on the agricultural market in the last year.

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  PAREXEL

  Sept 2014 - Sept 2017

  Project Management Specialist

  Evaluated as above expectation on every performance review, I've been assigned to up to 5 projects simultaneously, audited 3 times without uncompliant founds, and recruited multiple times by the same Project Lead due to the trustworthy relationship created and quality delivered.* Coordinated and controlled operational project management tasks and KPIs; * Audit preparation of up to 5 projects simultaneously;* Developed project training;* Managed project human resource – turnover, productivity, and training. Show less

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  OKIN BPS

  Aug 2019 - Sept 2020

  Global Service Project Manager - for Verizon

  Successfully delivered the Americas parcel of one of the first SD-WAN Verizon projects with the highest visibility in the company. Americas was the first region to be fully delivered.Another 2 projects were managed simultaneously.* Managed and controlled telecommunication of standard and high-complex projects;* Coordinated the ordering, processing, and engineering teams worldwide.

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  Verizon

  May 2021 - now

  The coordination and mentoring of a 7 project managers team, and the cross-team collaboration environment created achieved the delivery of around 300 small projects for one of the most globally strategic clients for Verizon. The results delivered and accurate reporting, allied with trustworthy and clear communication, developed a strong relationship with the client ultimately resulting in a contract renewal.* Leading and mentoring a team of up to 7 project managers for continuous improvement;* Managed the resources capacity and demand distribution;* New site deliveries, ongoing site changes, and closeouts; * Managing and controlling the program risks, issues, and escalations;* Supporting the leads of other programs under the same portfolio;* Led the communication and engagement with the client and internal stakeholders;* Customizing client documentation;* Improving the customer experience;* Main global project escalation point;* Synergic relationship with the Service Management team for aftercare insurance and financial checks;* Escalated concerns and directed solutions to the executive level;* First team member joins a business trip to visit the client in 2 countries, by client request. Show less Allocated on Nordic clients, globally delivered more than 200 SD-WAN sites (factories, data centers, and stores) according to the budget and schedule, despite the market equipment shortage that forecasted an average of 1-year delay; reestablishing the business vs client relationship and being then recognized by customers as the key to those project success.* Leading the management of simultaneous global network projects since the planning phase;* Coordinating and supporting the different functional teams;* Ran successful SD-WAN migrations;* Ran successful internet hot-cuts;* Customizing client documentation and improving the customer experience;* Maintained, reviewed, and reported detailed project progress with client and cross-functional teams; * Developed and maintained strong customer relationships at project and executive levels;* Close collaboration with Solution Architect for the equipment alternative change, and consequent timely deliver;* Flexible to support and back up team colleagues;* Worked with Versa. Show less

  • Lead Project Manager

    Apr 2022 - now

  • Project Manager

    May 2021 - Mar 2022