Karmenthran (Keith) Saminathan

Experience

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  Netcare911

  Aug 2002 - Jul 2004

  Team Leader

  Supervising, Training and Mentoring.Liaison between staff and senior management.Resource and workforce management.Effective time management.Managing service level agreements.Dealing with insurance companies (clients) and Service Providers.

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  BMW Group South Africa

  Jul 2004 - May 2006

  Supervising team at Aftersales Global Contact Centre.Managing Systems, Processes and People.Working closely with resolution teams and senior managers including Aftersales Director, Sales Managers, Service Managers and Dealer Principles.Working with Marketing manager & Business Information Systems Manager with regards to formal written communication on behalf of BMW South Africa.Providing support to dealer network. Supervising team at Aftersales Global Contact Centre.Managing Systems, Processes and People.Working closely with resolution teams and senior managers including Aftersales Director, Sales Managers, Service Managers and Dealer Principles.Working with Marketing manager & Business Information Systems Manager with regards to formal written communication on behalf of BMW South Africa.Providing support to dealer network.

  • Customer Relations Manager (Call Centre Nucleus)

    Jul 2005 - May 2006

  • Customer Relations Manager (Total Relationship Management)

    Jul 2004 - Jul 2005
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  CMH Group (Combined Motor Holdings Limited)

  Jun 2006 - Jun 2007

  Online Data Management (i.e. develop online Auto Information Solutions System).Training (Focused on systems, for dealer network members).Sales Management (i.e. manage all online sales in dealer network; Liaise with Sales Managers and Dealer Principles to achieve targets).Administration (i.e. provide statistical reporting and forecasting). Sales Management (i.e. manage all online sales in dealer network; Liaise with Sales Managers and Dealer Principles to achieve targets).Administration (i.e. provide statistical reporting and forecasting).Relations (i.e. provide support to various dealer network members).

  • Consultant (Auto Info Solutions)

    Dec 2006 - Jun 2007

  • Consultant (Auto Info Solutions for Transunion Auto)

    Jun 2006 - Nov 2006
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  Resource Motor Finance

  Jul 2007 - Feb 2009

  Relationship Manager

  Sales Management (i.e. grow market share; Implement sales strategy; Managed Gauteng Region including Multifranchise in North West; Worked with Managing Director in structuring Floorplan Facilities tailor-made for each dealer).Relationship Management with Owners, Directors and Dealer Principles (i.e. maintained dealer relationships by providing support, training, and administrative assistance to ensure a mutually beneficial relationship).Risk Management (i.e. assisted National Risk Manager with collections payments, asset inspections as well as vetting and customer analysis).Customer Service Management (incl. regular visits and meetings with relevant stakeholders to ensure customer satisfaction by analyzing and assisting in realizing sales targets while effectively utilizing the floor plan facility). Show less

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  The Automobile Association of South Africa

  Jun 2009 - Sept 2009

  Team Leader

  Supervising, training and mentoring of operations centre staff.

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  Total Relationship Management

  Oct 2009 - Mar 2011

  Supervisor

  Operational Support to motor manufacturers.Customer Service Management across groups dealer networks.Managing Service Level Agreements on behalf of TRM.Supervising, training and mentoring staff.

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  My Courier

  Jun 2011 - Mar 2013

  Manager

  New Business Development (i.e. procurement and obtaining new clients, as well as marketing).Staff Management (sales and operations).Sales Management (incl. monthly reporting to executive stakeholders).Operational Management (i.e. implementation of systems and processes).Customer Relations Management (internal and external).Resource Management (i.e. scheduling and managing capital and human resources).

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  Eagle Auto Sales

  Nov 2013 - Dec 2016

  Manager

  Sales Management (i.e. motivating sales team to achieve desired targets and dealing with declined applications/ alternative finance options).Business Administration (i.e. liaising with finance service providers, dealing with all aspects of Finance Applications).Operations Management (i.e. stock management and age analysis; developing and implementing policies and procedures; reporting).Marketing Management (incl. managing online sales platform and advertising).

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  Mark White Nissan

  Feb 2017 - Aug 2018

  Finance & Insurance Business Manager

  • Within my role, I handle the financial aspect of a customer’s needs when purchasing a new or used vehicle, offering finance or insurance options to customers through established relationships with lenders and providers. • Explain offerings and recommend products to meet the needs of the customer, negotiating contract terms and rates to meet the goals of the organisation. • Ensure applications and paperwork is completed correctly and timeously. • Manage subordinate managers and professionals in the larger group, providing support and training as required. • Provide input to strategic decisions that affect the functional area of responsibility and give input into developing the budget. • Resolve escalated issues arising from operations.• Seek new lending institutions and maintain good working relationships to secure competitive interest rates and financing programmes.• Ensure a solid understanding of and compliance with regulations that affect the new and used-vehicle and finance department. Show less

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  Imperial Motus Corp - Finance And Insurance Management Solutions

  Mar 2019 - now

  Finance & Insurance Business Manager
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  Kia South Africa

  Nov 2019 - now

  Specialist: Finance & Insurance Manager