Mark Whitman

Experience

• 

  Baan

  Oct 1998 - Dec 2002

  Senior Support Consultant

  Responsible for delivering functional support of the Baan ERP solution. Specialised in the Manufacturing and Aerospace & Defence industry supporting clients remote and on-site worldwide in the UK, France and the US for Boeing, BAE Systems, Fokker Aerospace Group and Thales.

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  Infor

  Jan 2003 - Sept 2009

  Application Manager

  Responsible for the Incident Management process and contributing to all other ITIL aspects for application management services. Liaising with all departments across the company worldwide to ensure Service Level Agreements are met for large multinationals such as Rolls Royce Marine.Involved in regular on-site customers meetings in Norway reviewing SLA performance as well as travelling to China introducing the set up for the application management team.

• 

  Planon

  Apr 2011 - now

  Responsible for the awareness and roll out of Managed Services in the UK and acting as primary contact and application manager for a wide range of UK customers. Tasks include the configuring of the Planon software to meet out of the box ideas and/ or documented in-scope client requirements. Frequently travelling and interviewing and advising customers on business cases and optimisation tactics. Also acting as Service Delivery Manager for global customer Vattenfall with regards to guaranteeing the services, quality and operation of the Planon application. Over the years involved as application manager for many other customers. Show less

  • Manager Managed Services International

    Jan 2020 - now

  • Coordinator Global Managed Services

    May 2018 - Jan 2020

  • Senior Application Manager

    Feb 2010 - Jan 2020

  • Coordinator Rabobank Managed Services

    Apr 2011 - Feb 2015
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  Right Brain Interface

  Dec 2011 - Feb 2015

  Support Manager

  Responsible for the roll out in The Netherlands of the Right Brain Collaborative Video Recorder, called bhaalu. This start up enables consumers to live the ultimate unique Personal Catch-All TV Everywhere experience. Post implementation acting as support manager collecting feedback, resolving issues and ensuring up-time and continuous software improvements in close cooperation with the board.