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Sonia Caetano

Sonia Caetano

Travel Coordinator

Followers of Sonia Caetano869 followers
location of Sonia CaetanoLisboa, Lisbon, Portugal

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  • Timeline

  • About me

    Category Sourcing Manager - Outsourcing

  • Education

    • Instituto Superior de Novas Profissões

      2000 - 2004
      Licenciatura em Gestão Turística Tourism and Travel Services Management

  • Experience

    • NetJets Europe

      Feb 2006 - Jan 2012
      Travel Coordinator

      Crew & Office Staff Travel Arrangement (Airlines, Hotels & Luxury Car Rentals)GDS systems: Sabre & AmadeusLong Range Travel Planning Forecasting

    • SELLBYTEL Group

      Jan 2013 - Apr 2018

      ≈50 monthly New Hire Selections throughout role plays & English language tests.Distribution & Follow-Up of New Hires in the first 30 days, planning training actions.Soft Skills, Effective Communication & Commitment oriented selection processes for incoming Team Leaders. Lisbon & Barcelona Offices POCQuarterly Quality Calibrations Quality SOPs Implementation

      • Employee Onboarding Assistant Manager

        Jan 2017 - Apr 2018

      • Supply Quality Lead

        Jan 2013 - Jan 2017

    • Webhelp

      Apr 2018 - Aug 2021
      Senior Team Manager

      Setup & Expansion of Global Projects (+50 FTE in Morocco, +150 FTE in Portugal)Risk Management & ComplianceKPIs achievement & maintenance.Oversight of teams of up to 500 FTE.

    • Bolt

      Aug 2021 - now
      Category Sourcing Manager - Outsourcing

  • Licenses & Certifications

    • Best Practices for CX Operations

      COPC Inc.
      May 2018

    • Conquista o Teu Emprego

      Seekers Club
      May 2021

    • Lean Six Sigma Green Belt

      Universitat Politècnica de Catalunya
      Oct 2017

    • Advance negotiations

      Nova School of Business and Economics