AKOSA NANCY

Experience

• 

  Guaranty Trust Bank nigeria

  Nov 2013 - Nov 2014

  Bulk teller
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  CWG PLC

  Sept 2021 - Jul 2022

  End user support engineer

  Provide quick diagnosis and resolution of end-users' technical problems• Installing, diagnosing, repairing, and maintaining all PC hardware and software to ensureoptimal performance of the desktop/laptop environment • Assist in resolving technical problems including printing, phone (office & mobile), network connectivity, malware, and assistance with Microsoft Office 365 suite• Troubleshoot PC technical issues until resolved or escalate to team for additional assistance Assist with office systems backups.• Ability to troubleshoot technical issues using remote control tools over the phone• Interface with various vendors to resolve end-user or company issues• Ability to prioritize and handle multiple issues simultaneously•Make suggestion for infrastructure, pc improvements, or end-user education to reduce recurrence of issues• Resolve problems, improved operations and provided exceptional service. Show less

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  Vennote Technologies Limited

  Aug 2022 - now

  Technical Support Engineer

  Provide quick diagnosis and resolution of end-users' technical problems• Installing, diagnosing, repairing, and maintaining all PC hardware and software to ensureoptimal performance of the desktop/laptop environment • Assist in resolving technical problems including printing, phone (office & mobile), network connectivity, malware, and assistance with Microsoft Office 365 suite• Troubleshoot PC technical issues until resolved or escalate to team for additional assistance Assist with office systems backups.• Ability to troubleshoot technical issues using remote control tools over the phone• Interface with various vendors to resolve end-user or company issues• Ability to prioritize and handle multiple issues simultaneously•Make suggestion for infrastructure, pc improvements, or end-user education to reduce recurrence of issues• Resolve problems, improved operations and provided exceptional service. Show less