Karl J Donald

Experience

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  Allied Carpets

  Apr 2003 - Feb 2005

  Warehouse Manager

  •liaising with customers, suppliers and transport companies;•planning, coordinating and monitoring the receipt, order assembly and dispatch of goods;•using space and mechanical handling equipment efficiently and making sure quality, budgetary targets and environmental objectives are met;•having a clear understanding of the company's policies and vision and how the warehouse contributes to these;•coordinating the use of automated and computerised systems where necessary;•responding to and dealing with customer communication by email and telephone;•keeping stock control systems up to date and making sure inventories are accurate;•planning future capacity requirements;•motivating, organising and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded;•maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely; Show less

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  MFI

  Apr 2005 - Apr 2006

  Sales Consultant

  Sales Consultant at the former MFI Retail group - Duties included: Process customer orders in a timely manner, ensuring the clients approval. Work closely with other departments and teams, such as accounting and marketing. Use sales applications to update client information and requests. Schedule appointments for sales representative and other consultants. • Attend sales meetings, conferences and events • Handle clients in a professional manner • Deal with customer issues • Process customer orders • Keep up to date with product developments • Call clientele • Devise new sales or marketing strategies • Work with other departments • Schedule appointments, calls, and meetings Show less

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  Phones 4u

  Mar 2006 - Mar 2007

  Sales Consultant

  · Promote sales by assisting customers and offering suggestions. · Ability to communicate professionally in person and by phone. · Stock shelves, counters, and tables with merchandise. · Provide prompt and courteous service to all customers · Utilise product knowledge to promote sales. · Responsible for ensuring store appearance is clean and presentable at all times. · Enter register transactions accurately. · Stay informed of store policies, procedures, and promotions. Show less

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  United Utilities

  Sept 2008 - Dec 2021

  Wastewater Customer Support Technician: The face of the company a diverse role responsible for reactive & proactive work carried out within the Sewerage Network.On-site assessment of customer problems and initiation of remedial work.Provide excellent customer serviceResponsible for the health and safety on-siteDriving first time resolution of customer issuesKeeping customers informed and managing customer expectationsCollecting information and data from site and producing reports of a high qualityCapturing regulatory data on corporate IT systemsUpdating sewer maps. Show less WW Process Controller responsible for managing all processes and equipment and ensure corrective action is taken when necessary.Manage and record all process changes on plant.Liaise with maintenance department on maintenance, and oversee installation, of new equipment and repair of sewage facilities including all primary secondary and tertiary treatment processes.SCADA Monitoring and Routine daily upkeep of Baff, Saff aeration plants, Bio Filters, RBD and other treatment process including the daily recording of effluent inline with regulatory standards and DWI control measures. Show less Third Party Debt Collection Agency Manager:CRM of a panel of 8 external debt collection agencies working on 1st, 2nd and tertiary debt placements, managing work allocations through robust performance and compliance measures.Conducting performance reviews with senior stakeholders throughout the U.KManaging and compiling large volumes of dataExtensive Audit measures managed including proactive remote call listening, letter auditing, working within all credit service association standards to FCA requirements Show less Project on secondment - Responsible for building and maintaining an effective working relationship for a team of water and wastewater field service engineers, process controllers and third part contractors across several water and waste water production areas throughout the north west. Duties included generating achievable work schedules that include proactive, reactive and preventative work to deliver to the area production manager for distribution to engineers in order to execute on a weekly basis. Log and track insourcing opportunities, manage third party requests for access to sites and assets while liaising with senior stakeholders to keep all parties informed at all times. Show less Account Manager dealing with high level customer disputes, complaints and commercial water leakage claims. Provide extensive water & waste water service knowledge in order to explain and resolve complex Billing, Water metering, Leakage and all service issues that have previously failed the internal handling process. Visit customers to negotiate settlements, Conduct leakage investigations and provide a face to face representation in order to resolve all customer issues effectively, Analyse data and establish the responsibility of third party disputes. Working within and where applicable outside of BAU charging policy in order to provide a satisfactory first time resolution for our customer’s issues. Attend managerial meetings providing knowledge to stake holders and other members of the customer business. Show less Customer Service Advisor responsible for the end to end ownership for a variety of customer contacts through multiple contact channels. Providing a first class service to domestic & commercial customers throughout the North West. Required to accurately record and process customer enquiries, Diagnose customer issues through detailed questioning and active listening. Investigate and interpret data held on a number of different systems. Encourage customers to set up affordable payment arrangements, promote services and establish sales opportunities for third party plumbing & drainage cover. Working within industry guidelines to strict service level agreements at all times. Show less

  • Customer Support Technician Wastewater Network

    Jun 2017 - Dec 2021

  • Process Controller

    Jun 2016 - Jun 2017

  • Client Relationship Manager

    Nov 2012 - Jun 2016

  • Water & Wastewater Process Scheduling Coordinator

    Mar 2015 - Nov 2015

  • Domestic & Commercial Disputes Team Account Manager

    Aug 2010 - Nov 2012

  • Domestic & Commercial Customer Service Advisor (Team Cash & Sales Ambassador)

    Sept 2008 - Aug 2010
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  SK Drainage Solutions

  Mar 2022 - Jun 2022

  Drainage & Utility Technician

  Drainage & Utility Technician:Duties included carrying out both proactive & reactive maintenance of both domestic/ commercial drainage & utility issues from blockages to sewer repairs, sewer lining, installation of pumping stations, septic tanks, cctv of and mapping drainage systems.CCTV surveying and installation of new connections.Telecommunications working on the ongoing fiber broadband cabling and rodding through the north west.

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  Nwos

  Jan 2023 - Feb 2023

  Medical Administrator

  Medical Supplies Consultant

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  EE

  Feb 2023 - Dec 2023

  Sales Executive

  Sales Executive: Dealing with Mobile Telecommunications EE Customers, selling mobile phones and contracts, BT Broadband and accessoriesHandling Inbound calls from existing customers to understand requirements and provide relevant products based on their needs.Provide an excellent customer experience and maintain the reputation of our well known client.Working towards the over delivery of agreed targets and objectives.

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  Intelligent Leads

  Nov 2023 - Feb 2025

  Responsible for driving Sales and promoting innovative sustainable energy solutions, with daily duties and responsibilities including:Evaluate customer’s energy usage and needsDevelop tailored solar energy solutions for residential and commercial clientsProvide detailed information about the features, benefits, and costs of solar energy systemsPrepare and deliver sales presentations to potential clientsNegotiate contracts and close dealsFollow-up with customers to ensure satisfaction and resolve any concernsMaintain knowledge of emerging trends and developments in the solar industryCoordinate with installation teams to ensure smooth delivery of servicesGenerate leads and identify potential clients through networking, referrals and marketing activities Show less

  • ECO Solar Sales Consultant

    Sept 2024 - Feb 2025

  • ECO4 Energy Consultant

    Nov 2023 - Oct 2024
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  COMBINED UTILITIES LIMITED

  Feb 2025 - now

  Drainage Engineer

  Drainage engineer: Auditor of commercial properties performing site mapping, investigating all assets while performing dye testing of assets on site mapping all surface water, foul and combined in the process gaining our clients reductions of water charges by proving with through investigations that all assets do not go to the public sewers. Further update to follow