Claudiu Spiridon

Experience

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  BlackBox Solutions

  Apr 2004 - Oct 2004

  Testing Engineer

  Rovacom Pro - Testing Engineer > Design and perform exploratory testing of Land Rover diagnostic systems. > Work with development to troubleshoot bugs and other technical issues

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  AMDOCS Development Limited

  Jun 2005 - Mar 2007

  Programming Subject Matter Expert

  • Participating in War Room activities as QA representative• Design test cases, test scripts, and defect reports.• Design and perform exploratory testing beyond documented test cases.• Execute test cases and document results.• Enter and maintain bug records in a defect tracking tool (Quality Center)• Work with development to troubleshoot bugs and other technical issues• System and user acceptance tests for several telecommunication providers1. ASTRO, Malaysia (satellite operator, per view satellite television network) – responsible for billing system testing, travel at customer site for Client assistance and testing of defects and patches.2. Mobifon, Romania (GSM-based cellular telephone services provider) – Responsible for billing system testing.3. Vodafone, Hungary (Mobile Telecommunications Company) – responsible for billing system testing, travel at customer location for customer support.4. Telstra, Australia (Telecommunications Company) – design & implementation of testing methodology from design documents; training of new team members Show less

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  FxPro Limited

  May 2007 - Jul 2008

  CRM Implementation Specialist – Front office transformation project – FX Trading

  • Adapting & extending Microsoft Dynamics CRM 4.0 to meet Financial Industries business requirements and CYSEC regulatory compliance (inc. KYC – Know Your Client and best practices)• CRM integration with back office systems like accounting software, MT4 trading platform, etc…• Define the implementation strategy, plan & security methodology for the project• Supervised customer conversion from legacy system

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  Klarian ltd

  Nov 2008 - Jun 2011

  Business Analyst – Klinik Suite 3.0 EMR & Practice Management System

  • Gathered customer needs and developed detailed business requirements• Resolved requirements and design issues• Worked to continually improve the quality and efficiency of the software• Played a key role in the planning, implementation of business enhancements or changes• Examined existing data and makes recommendations for improvement/efficiency• Participated in the testing process, ensuring testing verifies the user requirements

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  Amdocs

  Sept 2011 - Jul 2017

  • Coordinate software testing activities of a medium to large scale integrated enterprise applications• Successful delivery to production of 5 quarterly major releases• Focus on defect management, assisting the testing manager in coordinating defect resolution and follow-up• Design and distribute defect reports for all levels of management, working with complex excel reports• Maintain and update contact details and on-call schedule for all stakeholders• Facilitate “war-room” all day meetings to ensure proper solution is provided • Mediate control call meetings for high priority issues, update and publish meeting minutes, assign Action Items to SMEs, BSA.• Mediate communication between involved parties - Vendors, Experts, Management, BSA, Developers and Testers, etc• Identifying abnormalities and report them to Problem Management team such as: reoccurring system/app incidents, incidents that bounce back and forth between applications, critically aging incidents/ bottlenecks• Perform detailed RCA analysis to identify the root cause and prevent issue from re-occurring• Application used: Excel, CQ (Rational ClearQuest), RQM (Rational Quality Manager) Show less • Participate in daily morning meetings, helping the team to reach consensus for what can be achieved until end of day• Ad-Hoch War Room activities for critical issues, gaps or miscommunication between business and application• Lead and Participate in Test design, test scripts, and defect reports.• Design and perform exploratory testing beyond documented test cases.• Maintain bug records in a defect tracking tool QC (Quality Center) & QTP• Security testing for Java web applications (inc. script injection, session and login bypass) - Paros• Automation testing (QTP & Selenium) Show less

  • Senior Test Engineer (T-Mobile)

    Nov 2015 - Jul 2017

  • Defect Manager (Impact Manager) (Rogers Communications)

    Dec 2013 - Nov 2015

  • Scrum Master

    Sept 2011 - Nov 2013
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  TD Insurance

  Jul 2017 - now

  Defect/Impact Test Manager & Automation

  • Focus on defect management, assisting the testing manager in coordinating defect resolution and follow-up• Design and distribute defect reports for all levels of management, working with complex excel reports• Test Manager activities and test design for insurance applications (web & mainframe)• Maintain and update contact details and on-call schedule for all stakeholders• Facilitate “war-room” all day meetings to ensure proper solution is provided • Mediate control call meetings for high priority issues, update and publish meeting minutes, assign Action Items to SMEs, BSA.• Mediate communication between involved parties - Vendors, Experts, Management, BSA, Developers and Testers, etc• Identifying abnormalities and report them to Problem Management team such as: reoccurring system/app incidents, incidents that bounce back and forth between applications, critically aging incidents/ bottlenecks• Perform detailed RCA analysis to identify the root cause and prevent issue from re-occurring• Production Incidents Support• Application used: Excel, ALM, Jira & JTMF, Kanban• Design Selenium Java Automation scripts Show less