Almouctar Laouali

Experience

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  Etat Major Interarmées

  Aug 2006 - Aug 2008

  Administrateur Réseau

  - Centralized network via different administration consoles - Centralized management of security risks and threats - Monitoring of individual orders - Implementation of various networking features - Training of network users

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  Gamma Informatique

  Dec 2008 - May 2011

  Technicien de Maintenance

  - Preventive and curative maintenance of computer equipment of different customers - Feasibility study and implementation of Ethernet and WIFI - Technical assistance to customers - Deployment of servers- Quality Management System manager and AuditorAchievements: - Exchange deployment for SEEN, WHO. - Management System of Quality auditor for Gamma INFORMATIQUE

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  Atlantique Telecom Niger

  May 2011 - Jun 2011

  Administrateur Système

  • Ensure the availability and security of information systems • Establish resource monitoring devices (monitoring the evolution of resources) • Ensure the safety of access to different systems • Provide the necessary changes to ensure proper integration and proper functioning of information systems • Develop a plan (and / or monitoring) maintenance, updating, backup and restoration of computer systems • Keep records of the computer hardware and software resources • Managing the systems hardware and software and its proper use • Support for infrastructure needs and support in IT projectsAchievements: Citrix deployment for billing applications Show less

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  MaraIson Technologies

  Jun 2011 - Jul 2012

  Country Delivery Manager

  Helping OF L2 to solve complex problems • Ensure good workflows managing OF L1 and L2 and Schedule of Work • Ensure the proper functioning of Active Directory servers, DNS, DHCP, Email, Files, Printers, and other servers / services / computing equipment within the scope of our contracts • Ensure the updating of computer systems (servers and desktops) • Propose changes in the computer equipment for more efficient use of systems • Prepare reports on the level of service, noting the non-availability of IT services and their causes • Prepare reports on any incident that may occur within our clients, with a synopsis of the problem, activities incurred to resolve the problem and the action plan • Perform other duties entrusted by the Vice President of Operations • Manage computer hardware vendors on behalf of our clients and ensure that vendors adhere to their agreed level of service • Ensure compliance with service levels as established by our customersAchievements: - World Health Organization consulting - Niger- MaraIson Q3-2011 Innovation Award Show less

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  ISON Technologies - Leading IT Company in Africa and Middle East

  Jul 2012 - Aug 2016

  Program Manager - Francophone

  As Program Manager Francophone, manage IBM NWSM project for 7 Francophone countries to support Airtel IT operations as per contract. Driving and supporting contractors including IBM, Alcatel Lucent, Comviva, Avaya and Techmahindra Technologies. Ensuring policy implementation, reporting and incident handling across 6 countries. Drive & Manage service quality and improvement of service delivery processes. Preparing technical proposals and implementation of change control procedures. Running helpdesk, network and server support activities. IT procurement and delivery for all the involved projects. Ensuring regular reporting, escalation of Level 1, 2 and 3 incidents. Vendor coordination and assuring L3 support delivered and issues resolved within SLA timings. Monitoring the cleanup and upgrade of IT infrastructure, inventory & asset management and management of customer relationship.Achievements:• Managing IBM NWSM Project for 7 Francophone countries including Burkina Faso, Chad, Congo Brazaville, DRC, Madagascar, Niger and Gabon.• Managing contracts and service delivery for IBM and other clients l.• WIFI Survey for Airtel in Niger and Gabon.• Data Center Project for IBM in Burkina Faso, Chad, Niger, CongoB and Gabon. • Wifi Installation and configuration in Niger, DRC and Gabon using Ruckus and Alcatel Lucent Equipements. Show less

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  Africa Cloud Services Niger

  Oct 2016 - Nov 2018

  Head of Operations
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  SONILOGA s.a

  Nov 2018 - now

  Chef Service Système