Ferdinand Krogmann

Experience

• 

  PSG Konsult Ltd

  Jun 2012 - now

  Providing technical support to 300 users (Mailing, Printing, Phoning, etc.)* Manage and oversee 2 desktop support consultants.* Communicating and arranging needed callouts and jobs to be done* Change control, RCA and RFO* Recommend software and hardware solutions comprising of upgrades and new acquisitions.* Implement and manage backup solutions.* Ensuring network security and efficiency of IT infrastructure.* Oversee data storage and retrieval systems.* Implementing failover solutions and replications of virtual machines to ensure redundancy.* Maintaining and supporting video conferencing rooms/systems.* Planning and expanding network on a physical and configuration level.* Yearly offsite business continuity plan testing.* Maintain all local software, hardware an Warranty licensing to ensure conformance.* Maintain and update documentation of procedures and configurations & Reporting.Projects / Rollouts*Bit-locker Encryption rollout*Multi-Factor Authentication rollout (O365)*RADIUS Authentication with WPA2-Enterprise rollout*Kaspersky Endpoint Security for Windows - Mass deployment*Windows 7 to 10 Migration - Mass* 802.1X Network Access Control (NAC) implementation – Radius* On-prem to Share Point migration*VMware & Hyper V Migrations, Upgrades & Recoveries Show less Providing technical support to 80 users (Mailing, Printing, Phoning, etc.)* Troubleshooting hardware and software issues.* Installing and upgrading operating systems and computer software.* Installing and maintaining hardware and computer peripherals.* Troubleshooting networking and connection issues.* Daily check onsite/offsite backup status.* Doing daily and weekly checks on all IT environments.* Ensuring all systems are running and online so that there is no impact on productivity. Show less

  • Datacentre Engineer

    Jul 2022 - now

  • System Administrator

    Jun 2012 - Aug 2022

  • Network and support engineer

    Jun 2012 - Jun 2015