Diana Maynard, BS, CCMA

Experience

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  ACE Hardware

  May 2013 - Feb 2016

  Front End Associate
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  Starbucks

  Feb 2016 - Jul 2019

  Barista

  -Received Partner of the Quarter award in 9/2017

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  Georgia State University

  Jan 2017 - May 2017

  Research Assistant

  • Served in Dr. Edmund Rodgers’s Lab of Behavioral Endocrinology and facilitated research initiatives in Behavioral and Endocrine Flexibility in Convict Cichlids to improve the understanding of evolutionary benefit of monogamous relationships. • Tested cortisol and 11-ketotestosterone levels in pair bonded convict cichlids and played instrumental role in various research projects by working in close collaboration with the research team.• Gained practical knowledge and hands-on understanding in behavioral assays to observe hormonal fluctuations based on social environment.• Accompanied the team in presenting the research at the Georgia State Undergraduate Research Conference in 2017 and earned first place in Biological Sciences. Show less

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  NORTH ATLANTA PRIMARY

  Jul 2019 - Dec 2020

  • Clinical training performed with high patient volume provider Dr. Tama-Lynn Syrop. Medical Assistant for Dr. Jamille Hernandez, working in close collaboration in fast-paced primary care outpatient setting to provide patient assessment and flow management in efficient manner. Assist in expected duties of a primary care MA, including IUD insertions and removals and promotion of sexual health due to provider's primary focus in Women's Health • Comprehensive knowledge of medical conditions and services in order to interpret lab tests and assist in delivering medication and treatment guidelines to patients. Able to communicate efficiently between doctors, pharmacists, and laboratory staff to ensure appropriate and necessary patient treatments.• Adept at deftly handling patient inquiries and complaints using a compassionate yet firm approach, maintaining compliance with policies and regulations. Proficient in establishing productive and lasting patient relationships and providing outstanding service and support to surpass expectations. • Keen ability to master new skills quickly and apply them correctly. Strong dedication to provide comprehensive clinical support and capacity to assist the team in scheduling, workflow management, correspondence, project coordination, and general day-to-day operations—while ensuring outstanding productivity and goal achievement.• Skilled in developing and maintaining efficient document filing and storage systems, handling patient concerns, and preparing reports for the provider. Ability to excel in fast-paced clinical settings with tight deadlines and shifting priorities. Proficient in Microsoft Office suite. Bilingual in English and Spanish. Show less Oversee team members and developed best practices to balance workload during peak hours, reducing hourly burden per employee. Hold concurrent responsibility for maintaining cleanliness at all times, patient scheduling and handling in accordance with health codes and HIPAA standards, ensuring high-quality patient service delivery, and performing referral and insurance duties. Maintain a strong understanding of company values and patient needs, responding quickly to complex requests in a fast-paced environment.Selected Contributions:-Delivered best-in-class customer service by communicating with patients in a professional manner, proactively resolving complaints, and establishing enduring relationships.-Augmented patient satisfaction and generated repeat business through providing impeccable patient experiences, complying with clinical quality standards, and maintaining a friendly environment.-Greeted patients, provided information for additional administrative services, and set up patient appointments by gathering necessary information.-Demonstrated extreme attention to detail to ensure top-quality production and service to meet sensitive deadlines.-Excelled within a fast-paced, patient-facing environment and developed leadership, interpersonal, communication, and patient service management skills. Show less

  • Medical Assistant

    Jul 2020 - Dec 2020

  • Front Office Patient Coordinator

    Jul 2019 - Jul 2020
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  PREventClinic Inc.

  Dec 2020 - Oct 2023

  Lead Clinical Medical Assistant

  • Strong organizational and administrative skills, including patient care management and assessment, meticulous maintenance of medical records, and increased flow productivity. Ability to excel in fast-paced outpatient cardiology setting with high patient volume (managing 20 patients daily for Dr. David Montgomery, excluding NP-C and Procedure/Lab patients), working with tight deadlines and shifting priorities.• Proven ability to make informed medical decisions, utilizing knowledge of anatomy, physiology, pharmacology, and infection control practices. Actively participated in ongoing training and development, seeking new opportunities for growth.• Demonstrated strong leadership role as a dedicated team player with ability to work effectively with clinical and administrative team. Supervised and trained a team of medical assistants through close collaboration and communication.• Strong commitment to providing high quality patient care with a compassionate and patient-centered approach. Utilized interpersonal skills to establish positive relationships with patients and their families, providing emotional support to ensure comfort and well-being. Educated patients on health maintenance, disease prevention, and follow-up care.• Initiated collaborative efforts for launch of Internal Medicine clinic with a solid understanding of the operational and administrative aspects of running a successful medical practice.• Assisted physicians in performing various diagnostic and therapeutic procedures. Collected and processed laboratory specimens, ensuring accurate and timely results. Show less

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  Dr. Sue Ellen Carpenter Bloom Fertility

  Oct 2023 - now

  Andrologist
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  PREventClinic Inc.

  May 2024 - now

  Certified Medical Administrative Assistant