Raluca Macovei

Experience

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  SC.VECTORCOMPANY

  Jul 2011 - Oct 2011

  Seller

  Assisting and giving advise to the customers in the selection and purchase of items.Following policies & procedures relating to cash & stock handling

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  Capgemini

  Sept 2015 - Feb 2017

  Customer Service Advisor with French & English

  - Providing a first point of escalation for the team in respect of technical support,- Problem monitoring, resolution and escalation, - Day to day ticket management,- Verification of priorities and data contained in the ticket,- Ensure that the process and procedures described in the Help Desk manual are followed,- Ensure that automatically populated data in the tickets is correct and correct any errors,- Update data bases to maintain their accuracy,- Perform symptom analysis on incidents to determine next course of action,- User account administration (AD, RSA, New Joiner process),- Participation in meetings with support teams,- Ensure that all of the terms and conditions specified in the Service Level Agreement are followed,- Distribution of workload amongst 1st line analysts (on-hold incidents, mailbox),- Providing training for new joiners,- Support for VIP users,- Backlog Management (2nd Line Backlog),- Mail-box arhive. Show less

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  ALTEN Romania

  Feb 2017 - Sept 2018

  Supply Chain Analyst

  - The preparation, scheduling, procurement and logistics necessary for the implementation of new products;- Deal/Work with manufacturing bill of materials, update and schedule the product changes;- Supply chain management (prepare, organize and follow-up the supply of specific parts);- Planning the commercial activities in order to respect the logistic and fabrication demands;- Stock management and inventory control in SAP;- Order process monitoring;- Database update;- Regular contact with the suppliers and customers using French and English language. Show less

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  Conduent

  Sept 2018 - Jun 2022

  Human Resources Analyst

  - Speaking with the employees, course owners, HR managers and facilities as needed- Being the key point of contact for training events, answers routine inquiries regarding training courses and schedules- Maintaining the training database for employees- Responsible for managing the attendance records of employees- Checking to see if an employee is suitable for the course that they want to attend- Booking/ Cancelling training courses to ensure maximum participation/attendance- Distributing course materials and teaching aids- Booking Hotel accommodation, training facilities and transport- Emailing confirmations to employees, managers and course owners- Coordinating end-to-end delivery support for multiple events/sessions- Providing reports as required using the learning database- Arranging for cost of training courses to be re-charged to relevant business areas- All other admin duties as assigned Show less

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  Expleo Group

  Mar 2022 - now

  Talent Acquisition