Kota Praveen

Experience

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  Paxterra Solutions Inc

  Nov 2011 - Oct 2016

  Network Engineer
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  ASM Technologies Ltd

  Jun 2015 - Sept 2016

  Technical Support Engineer

   First point of contact for Enterprise customers of Ruckus Wireless. Must be ready to address various issues/queries of customers via various mediums such as Web case, Chat and Telephone. Prioritize the issue and take the necessary actions that will help isolate the problem and work towards a resolution in a timely manner. Identifying bugs and escalating to the next level for raising an ER to Engineering team so that they can be fixed in further software releases. Scrutinizing logs for better understanding of the issue reported by customer and attempt to render quick resolution or a work around. Post Articles in the Knowledge Base with solutions to repetitive issues/queries that are encountered on day-to-day basis. Completion of Ruckus certification in timely manner for improving technical skills. Setting up Lab from Scratch which would be helpful for engineers to replicate customer’s issues. Providing Inputs to new engineers in timely manner to resolve tickets quickly with customer satisfaction. Show less

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  Wipro

  Oct 2016 - now

  Senior Project Engineer