Duarte Castelo-Branco

Experience

• 

  Banco BiG

  Jul 2014 - Jul 2014

  Summer Internship

  Accounting DepartmentAcquisition of knowledge regarding the banks accounting system- Responsible for the verification of everydays P&L- Responsible for the data implementation in the SAP software system

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  UNICRE - Instituição Financeira de Crédito S.A.

  Mar 2016 - Jul 2016

  Intern

  Acquiring department (Redunicre)- New Channels• Identified lack of efficiency and implemented VBA automations on membership onboarding process eliminating 4 hours of weekly workload.• Created report that improved vendors customer knowledge• Monitored the creation of: a new smartphone payment App; a new payment method; new website and its Search Engine Optimization (SEO) strategy• Visited clients supporting advertisement of new products

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  Accenture

  Nov 2017 - Sept 2019

  Management Consultant

  Digital transformation & Implementation of new technologies• Designed the open banking strategy of a Portuguese major bank and supported the implementation of PSD2 requirements• Produced commercial objectives calculating models and reporting system that defined feasible objectives considering each branch regional sociodemographic and economic indicators enabling the Bank to improve its revenue by 8% and its operational efficiency.• Designed and implemented 100% digital customer experience solutions redefining customer onboarding and mortgage loan processes, reaching higher efficiency levels on documents validation and credit scoring processes through Artificial Intelligence• Defined customer personal data handling and marketing consent strategy under the new Data Protection Regulation (GDPR) Show less

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  The Walt Disney Company

  Feb 2020 - Feb 2022

  Business Research Analyst

  • Responsible for the monitoring of Disney+ content performance analysis, and supported the service launch in Portugal• Responsible for the performance analysis of the group's 11 TV channels• Support to the executive and programming team on the decision making regarding channel's strategies• Improvement of the team’s efficiency through the implementation of new reporting systems

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  Lime

  Mar 2022 - now

  Instrumental in securing a pivotal RFP win, resulting in a coveted 4-year license extension.Through strategic reorganization efforts, I've successfully transformed negative EBITDA margins into positive figures, driving enhanced profitability and sustainable growth.Driving Fleet Operations in the Iberian region, I've successfully boosted fleet availability from 75% to an impressive 93%. Leading a cohesive team of over 3 professionals, I ensure seamless management and coordination.My responsibilities extend to cultivating and nurturing positive relationships with local authorities, facilitating smooth day-to-day operations and ensuring compliance. Show less

  • Core Region Senior Ops Manager - US East

    Mar 2025 - now

  • Core Region Ops Manager - US East

    May 2024 - Mar 2025

  • Operations Manager

    Mar 2023 - May 2024

  • Operations Associate

    Mar 2022 - Feb 2023