Krishanu Chatterjee

Experience

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  ICICI Lombard

  Jan 2006 - Jan 2006

  Sales
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  RELIANCE GENERAL INSURANCE COMPANY LIMITED

  Dec 2006 - Oct 2009

  BRANCH MANAGER

  SALES FUNCTION• Allocation of branch sales target to the respective verticals of the branch in consultation with the Regional Head.• Ensure adequate manning against the budgeted sales target of the verticals at the branch level.• Ensure effective communication of premium targets to respective center office sales managers in consultation with the Regional Head.• Drive the center office sales team to achieve the budgeted target• Maintain the product/channel mix as per the business plan to ensure center office profitability • Monitor & optimize the cost of acquisition of the channel• Track productivity of the center office inclusive of performance of each SM.• Set standards and maintain “Business Quality”.• Update the top management on market competition.• Constantly network with the Underwriting team, Operations• Team & Claims team in case of troubleshooting.ADMINISTRATIVE & OPERATIONAL FUNCTION• Ensure effective Policy / Renewal Administration by guiding the Branch service manager on policy & endorsement processing, collections & banking, timely inward of documents etc.• Ensure timely claims servicing by co-ordianting with claims team • Own up all internal and external customer service issues• Owner of BPMS processes in the center.• Co-ordinate with the corporate infrastructure & legal team for issues related to the same.INTERFACES• Internal interfaces are with the Operations/Underwriting / Accounts/ Claims/Center Employees (On Roles & Off roles)/Infrastructure team/Legal/Human Resources/ CO• External interfaces are with customers/Intermediaries/Vendors.Achievements• Promoted to Deputy Manager from Assistant Manager in this financial year.• Promoted to Center Manager from Sales Manager in this financial year.• Rejuvenates business from the dormant stage and contributing satisfactory revenue to the revenue of the company. Show less

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  HDFC ERGO General Insurance

  Oct 2009 - Nov 2019

  SALES FUNCTION• Responsible for Branch Banking, Working Capital, Emerging Enterprise Group, Emerging Corporate Group, Capital Market & Merchant Service division of HDFC BANK LTD.• Reporting to the National Sales Manager.• Ensure mapping of manpower in different locations as per the productivity.• Coordinating with the regional operations for the policy generation as per the requirement.• Coordinating with the corporate operations for fund transfer cases. • Maintain the product/channel mix as per the business plan to ensure vertical profitability • Monitor & optimize the cost of acquisition of the channel• Making hurdles in the branches for branch banking and continuos coordinating with the regional teams of HDFC Bank for the business generation.• Set standards and maintain “Business Quality”.• Tracking of target and achievement for the associate managers and the sales executives.• Constantly network with the Underwriting team, Operations and the Associate Managers and Sales Executives• Team & Claims team in case of troubleshooting.ADMINISTRATIVE & OPERATIONAL FUNCTION• Ensure effective Policy / Renewal Administration of the sales, operation and renewal team on policy & endorsement processing, collections & banking, timely inward of documents etc.• Ensure timely claims servicing by co-ordianting with claims team • Own up all internal and external customer service issues• Co-ordinate with the corporate infrastructure & legal team for issues related to the same.INTERFACES• Internal interfaces are with the Operations/Underwriting / Accounts/ Claims/Center Employees (On Roles & Off roles)/Infrastructure team/Legal/Human Resources/CORPORATE OFFICE.• External interfaces are with Customers/Intermediaries/Vendor.Achievements• Rejuvenates business from the dormant to a 40 lakhs vertical in east within 5 months.• Educating the bank personnel in different segment for the different type of product and process. Show less

  • Area Sales Manager

    Oct 2009 - Nov 2019

  • AREA SALES MANAGER - EAST

    Oct 2009 - Oct 2019
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  MAX BUPA HEALTH INSURANCE

  Nov 2019 - Jul 2021

  Regional Sales Manager

  Overall ownership [as Profit Center Head] for developing and managing general insurance business Through HDFC Bank (Branch & Corporate Banking ) in Kolkata and the Entire East.Handling a team of Senior Managers and Sales Managers. Responsible for West Bengal, Bihar & Jharkhand, Odisha and entire Northeastern states.

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  HDFC ERGO General Insurance

  Jul 2021 - now

  Deputy Vice President