KALAISELVAN P

Experience

• 

  Dr Reddy's Foundation

  Apr 2019 - Oct 2020

  Center associate
• 

  KKMSOFT (P) LTD.

  Jan 2021 - Aug 2021

  Mobilizer
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  Powerschool Neverskip

  Aug 2021 - Aug 2022

  Client Support Engineer
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  BYJU'S

  Aug 2022 - Jul 2023

  Assistant Manager - Retention team (student experience)

  Planned, designed and implemented customer retention strategies to increase loyalty and retain customer to the business.Managed a team size of 6 and resolving critical escalations.Analysed customer feedback, negotiated withcustomers, implemented retention strategies and compiled reports for sales managers.

• 

  Veranda RACE

  Oct 2023 - now

  Branch Manager

  Managing and overseeing branch personnel, supervising branch operations and ensuring efficient operation on a day-to-day basis.• Developing and implementing sales plans.• Briefing Echo team on current sales goals, promotions and other relevant information.• Organizing,marketing activities and events for the branch.• Addressing student’s issues and taking corrective and subsequent preventive actions.• Managing budgets, allocating branch funds and defining financial objectives.• Conducting business development activities based on the latest trends in the business.•Accountability for inventory and stock. Show less