Jillien Chu

Experience

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  QS Quacquarelli Symonds

  Sept 2012 - Dec 2012

  Campus Ambassador

  • Promoted and supported activities by using various marketing tools and social media.• Ensured student participation in the Hyderabad campaign.

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  Rakuten Viber

  Mar 2014 - May 2014

  Marketing Ambassador

  Marketing internship with Viber’s youth partner Letsintern Career Solution Pvt. Ltd. • Promoted Viber and its various features to the youth through social media outreach platforms.• Maintained student participation in the Hyderabad, India campaign.

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  Deloitte

  Jun 2014 - Dec 2016

  Tax - Consultant I

  • Calculated compensation and tax filing documents for 3 multi-country teams in compliance with UK tax laws and company tax strategies• Trained and counselled 2 local payroll teams on complex compensation queries, repatriation settlements and current tax law communications• Spearheaded efficiency-increasing initiatives such as, automating a data-sorting task reducing throughput time by 85%, and updating everyday tools, freeing more than 30% of daily employee time• Volunteered as internal technology beta-tester to assess and provide constructive feedback on next-generation tools for future team rollouts Show less

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  Chin Ling Chinese Restaurant

  Jan 2017 - Sept 2021

  Managing Partner

  • Boosted sales by over 20% annually through data analysis, identifying trends and insights to inform business strategy and decision-making, resulting in strategic growth• Developed predictive models to forecast future sales and identify suppliers based on quality, timeliness, and compliance of deliveries, resulting in control of costs and maximized operational efficiency by 25%• Resolved business and goal achievement issues through online review analysis and training 18 employees to enhance customer experience Show less

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  Sunflower Beauty Salon

  Jan 2017 - Sept 2021

  Managing Partner

  • Increased annual revenue by 25% by improving customer loyalty and updating business model• Analyzed performance metrics such as sales, costs, and customer satisfaction to identify areas of improvement and enhanced customer engagement and retention by 23% by employing marketing strategies• Collaborated with management and cross-functional teams to develop data-driven solutions for business challenges and managed employee schedules for a team of 12 to ensure efficient business operations

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  Northeastern University

  Oct 2022 - now

  Event Assistant