Umair Jamil

Experience

• 

  Teletech BPO & training Center

  Jan 2004 - Dec 2005

  Project Manager/BDO

  Designing and implementing business strategies, sales Lead Generation, Meeting arrangements with prospective clients as well as training new staff on the project.Kilburn Software Technologies & Teledec interactive our main clients were offering data conversion available on hard copies into electronic copies to potential customers.

• 

  Brain tree

  Dec 2005 - May 2006

  Sales Marketing Executive

  Worked on the project of 3G cellular network (Data Service Provider) UK. Calling predetermined leads to proactively sell the product by articulating details of related features and benefits to potential consumers. Also to provide technical support and escalate respective cases to vendor situated in India.• Calling predetermined leads to proactively sell the product by communicating competitive advantages of the product.• Closing sales and providing support to new staff members to develop understanding on technical aspects of the products. • Making sure all standards are met of the product/package as per customer requirement Show less

• 

  Mobilink

  May 2006 - Dec 2016

  • Ensuring standardization of processes.• Driving TNAs of targeted audience. • Analyzing & taking feedback on new marketing products and providing guidance/support to staff where required. • Critically analyzing all new VAS launches, training staff on products, addressing glitches highlighted by customer care front end team. • Conducting assessments in order to gauge understanding level of staff.• Arranging assessment as the part of CC- Recruitment Team. • Monitoring NPS/CFL end to end process, identifying and addressing key performance contributor under inner/outer loop back.• Conducting training sessions of customer services & sales staff on Mobilink Devices & handsets. Show less .As IRU Associate:• Worked on General Complaint/Query desk, Mobitune desk, NSA desk, Call Cord desk & GPRS desk. • Handled issues regarding PRBT Portal faced by agents while service provisioning. • Coordinated with all vendors of Mobilink VAS in reference with complaints/issues reported by customers. As Recruiter :• Designed CV screening process, after analyzing alteration trend, initial careening of CVs was divided into alpha, bravo, Charlie and DQs.• Conducted various telephonic and face to face interviews.• Arranging test in assessment center at CCISB & looking after resources during BCCT training. As Team Leader :• Core responsibility was to lead a team of 16 people and continuous planning to improve their overall performance.• Coaching of new inductions in team also addressing key performance contributor to attain the maximum score in ABU leaving a positive impact on contact center KPIs.• Maintained service level and handled extra task assigned by management. Show less

  • Customer Experience & Training Specialist

    Jan 2014 - Dec 2016

  • Floor Supervisor (Asst. Manager)

    Jul 2011 - Jul 2014

  • Team Lead/ Recruiter (CCISB)/IRU Associate at Mobilink May 2006 till July 2013

    May 2006 - Jul 2011
• 

  Wi-tribe Pakistan

  Jan 2017 - Dec 2017

  Regional Trainer

  New Hire training Processes standardization Driving TNASending Communication across organization with latest updatesNPS Visits for spot checks/ Mystery Shopping

• 

  Oriflame Cosmetics

  Jan 2018 - Jul 2021

  Sales Manager (North Region)

  Driving Revenue Promoting Digital Tools & Apps Organizing Live Events Hosting Shows Conducting Trainings Supporing Social Media Campaigns and New launches

• 

  Motive

  Aug 2021 - now

  Manager SMB

  Sales Forecasting Sales Strategy for teamDriving sales revenueTeam Management Planning and Hiring