Millie Graves

Experience

• 

  The Edward Hotel of Gloucester

  May 2016 - Sept 2019

  Receptionist & Waitress

  In my role at The Edward Hotel, I had the opportunity to observe many different aspects of the business. I worked both in a team of 2-6 people when waitressing and independently as a receptionist, and, on occasion, I was solely responsible for managing the hotel. The role required me to take orders from and serve customers, check customers into the hotel, take payments by cash or card, and deal with customer enquiries. This enabled me to develop my customer service and interpersonal skills. In addition to this, I also was responsible for organising and recording receipts of payments taken, requiring attention to detail to ensure nothing was missed or recorded incorrectly. Show less

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  Come Round - the Word of Mouth & Influencer Marketing Agency

  Apr 2018 - now

  Project Manager

  During campaigns, I am responsible for monitoring the participation of up to 2000 participants in product trial programmes and word-of-mouth marketing campaigns. I also communicate with all participants involved, through both social media and email, and assist with any enquiries.At the end of a campaign, I analyse consumer insight data from participant feedback surveys, and create tailored project reports to be presented to the client.

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  Manning Gottlieb OMD

  Jul 2018 - Aug 2018

  Administrative Assistant

  In this role, I worked remotely, communicating regularly with my supervisor and team via both telephone and email. I was responsible for processing booking requests, and then inputting those bookings onto the company’s system

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  Etsy

  Jun 2021 - now

  Small Business Owner at Hedgehog Vintage UK

  I run a small business selling vintage items on Etsy. This involves creating product listings, which has both developed my product copywriting skills, and introduced me to SEO and keyword research. I have also been able to enhance my written communication and customer service skills through dealing with customer enquiries, and communicating with customers to update them on their order. Hedgehog Vintage UK has previously achieved Star Seller status.

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  Paperound

  Aug 2021 - Aug 2023

  Tasker

  I completed remote ad-hoc tasks at an hourly rate, providing an extra pair of hands for small businesses on tasks including copywriting, website creation, research, and data entry. Feedback that I received included:- "Millie is an absolute delight to work with. She assimilated the task extremely quickly, worked efficiently and exceeded targets."- "As always, Millie's help is invaluable. The quality and speed of her work, together with her communication skills, are excellent - and we're hoping she'll be available throughout our next project, too."- "Millie is a professional. No nonsense, super smart and perceptive. Understanding and accommodating when needed. We hope to have the opportunity to work with Millie for a very long time. Millie is an asset to our business." Show less

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  Gloucester City Council

  Sept 2021 - May 2022

  Tourism and Destination Marketing Assistant (Placement Year)

  In this role, I was responsible for updating and maintaining the Visit Gloucester website, which is a Simpleview website, and this enabled me to develop my skills using both a DMS and CMS. I was also responsible for creating and scheduling social media content for Facebook, Instagram and Twitter, using Sprout Social. Another key area of my role was the creation of blog posts, which were published on the Visit Gloucester blog, and this helped me to greatly improve my content writing skills.

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  The Nest Southwest CIC

  Mar 2022 - Oct 2023

  In this role, I was responsible for planning, creating, and scheduling the content to be shared on The Nest's social media channels (Facebook and Instagram), requiring the use of Canva and Meta Business Suite.

  • Social Media Marketer

    Nov 2022 - Oct 2023

  • Social Media Coordinator and Analyser

    Mar 2022 - Oct 2022
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  Pate's Grammar School

  Sept 2023 - now

  Data Manager