Amer Hawsawi

Experience

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  مجموعة فنادق رويال إن Royal Inn Hotels Group

  Jan 2017 - Dec 2018

  Receptionist

  I communicated with customers via phone, email, and social media, responded promptly to customers’ complaints and questions, provided customers with information about products and services, processed orders, forms, applications, and requests, and maintained a positive and professional attitude toward customers.

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  4events-sa

  Apr 2019 - Mar 2021

  Event Management

  In my role, I dedicated myself to providing clear and concise guidelines and solutions to our esteemed visitors, ensuring that their experience was both enjoyable and informative. Additionally, I took charge of meticulously planning and skillfully managing various events and activities, ensuring that each one was executed flawlessly. Furthermore, I approached conflicts with a proactive mindset, taking swift action to mitigate any issues that arose, fostering a harmonious environment for both team members and visitors. Lastly, I consistently motivated and inspired both our team and visitors, fostering a positive and engaging atmosphere that enhanced everyone's experience. Show less

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  Sabbar | صبّار

  Apr 2021 - Sept 2022

  Customer Service Agent

  I have gained valuable experience working in various retail sectors, including restaurants, coffee shops, and markets. Throughout my roles, I have been entrusted with a range of responsibilities, such as assisting and advising customers, understanding their requirements, promptly addressing inquiries, offering post-sales assistance, and effectively resolving any concerns or complaints.

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  SGS - Saudi Ground Services

  May 2023 - now

  Turnaround Coordinator

  As a turnaround coordinator my main responsibility is to oversee the operations on the ramp. This involves ensuring that multiple aircraft types are serviced and turned around in a consistent and efficient manner. I am in charge of implementing procedures for aircraft handling and loading, with the goal of maximizing the use of ground service equipment and manpower. My role is crucial in optimizing the overall operation and ensuring that everything runs smoothly on the ramp.