Carissa Pfeiffer

Experience

• 

  University of Georgia Libraries

  Jan 2009 - Jan 2012

  • Performed copy cataloging and catalog cleanup tasks, including correcting coding errors, merging duplicate records, and identifying and resolving problems with bibliographic holdings or item record information.• Coordinated physical processing of materials, and ensured delivery of processed materials to the Repository, Science Library, Special Collections, Curriculum Materials Library, branch libraries, and other areas within the UGA Libraries system.• Assisted in the daily management of student workers by organizing and evaluating workflow, as well as serving as supervisor in the absence of the unit head.• Supported routine operations in the Database Maintenance section of the Libraries' Cataloging department.• Participated in database maintenance projects and assisted other departments as needed.• Took courses in UGA's Diversity and Inclusion Certificate Program.• Completed Archival Processing Training: Arrangement, Description, and Archivist's Toolkit.• Completed Special Collections Libraries Docent Training and gave weekly tours of the Special Collections Libraries galleries. Exibir menos

  • Marking/Maintenance Assistant (Library Associate I)

    Jan 2012 - Jan 2012

  • Marking/Maintenance Student Worker

    Jan 2009 - Jan 2012
• 

  Left Hand Brewing Company

  Jan 2012 - Mar 2016

  • As the first employee in this newly created role, integrated and streamlined responsibilities formerly dispersed across several departments, developed standard operating procedures, and managed records.• Oversaw a relocation of all merchandise and promotional inventory to a new warehouse, and reorganized to maximize efficient retrieval and inventory counts of items.• Investigated new trends in merchandise, point of sale, and promotional materials to support national campaigns, local sales, and accounts worldwide.• Sustained relationships with local and national vendors and licensing partners, and actively forged new connections with an emphasis on sourcing high-quality products adhering to the highest standards of labor and environmental practices.• Placed purchase orders, tracked all incoming orders, and monitored inventory levels.• Managed public-facing e-commerce site on Wordpress, including fulfilling and processing all web sales.• Processed wholesaler orders, which included overseeing the distributor web ordering portal, communicating with distributors and sales representatives, building orders, coordinating shipments with logistics employees, and creating invoices.• Worked with Creative Designer for development and design of new merchandise.• Worked with Marketing Director to develop sales strategies, pricing, and promotional calendars.• Performed accounting duties related to merchandise and point of sale products, including monthly physical inventory counts, ongoing balance of physical counts with accounting system, and rectifying variances.• Coordinated an overhaul of the previous year's booth representing Left Hand at the Great American Beer Festival, from redesign to construction.• Represented the Marketing Department on 5S/Continuous Improvement Committee. Exibir menos • Responsibly sold on-premise beer, to-go beer, and merchandise in a high-demand environment.• Gave brewery tours and assisted with other public-facing brewery events as needed.• Packaged and shipped merchandise web orders.• Performed regular cleaning and maintenance of draft beer lines and taps.• Planned and developed budgets for Tasting Room events.• Promoted brand awareness by working with 5S and Marketing to curate and improve tours, assisting with Ales for Females (a women's beer education and tasting group), and contributing to brewery social media.• Led efforts to increase merchandise sales by implementing new visual merchandising strategies and communicating best practices in retrieving, restocking, and tracking merchandise to other members of the bar staff. • Represented the Tasting Room on Left Hand's Environmental Sustainability Committee.• Achieved Level 1 Cicerone Program Certification.• Attended Beer Judge Certification Program (BJCP) classes and weekly sensory training panels. Exibir menos

  • Merchandise and Point of Sale Coordinator

    Mar 2015 - Mar 2016

  • Tour Guide/Bartender

    Jan 2012 - Mar 2015
• 

  The Barnett Newman Foundation

  Jan 2016 - Jul 2017

  Archives Intern

  • Completed special projects in the archives, photo archives, and library of The Barnett Newman Foundation, including physical conservation of materials and maintenance of digital assets.• Created and enriched folder-level and item-level catalog records using FileMaker Pro.• Supported routine operations and reference services.

• 

  Warby Parker

  Jan 2016 - Jan 2017

  Advisor

  • Dispensed style advice and product recommendations based on prescription information, represented the Warby Parker brand, and communicated the company's social mission and values to customers.• Took on progressively increasing responsibilities; for instance, addressed complex questions and elevated situations at the store’s “reference desk," assisted with inventory management, checked in eye exam patients, retrieved and filed medical information, updated patient records in electronic medical record software, and other administrative and operations tasks as needed.• Achieved certification in HIPAA compliance for healthcare business associates. Exibir menos

• 

  New York Transit Museum

  Jan 2017 - Jun 2018

  Archives Aide

  • Arranged, described, and processed archival collections, including creating DACS-compliant finding aids, cataloging in PastPerfect, digitizing items, and performing basic preservation activities. Major collections processed included the NYCTA Photograph Unit Collection and the Constantine Sidamon-Eristoff Papers. • Responded to reference requests from curatorial, educational, and social media departments, and retrieved and scanned items for research requests as needed.• Researched and developed ingest and preservation workflow recommendations for born-digital audio materials.• Assisted with initial response and continuing efforts to mitigate damage to over 800 maps, blueprints, and contract books after flooding.• Assisted as needed with public events, tours, presentations, and general museum operations serving diverse audiences. Exibir menos

• 

  The Frick Collection

  Jan 2017 - Jan 2018

  NYARC Web Archiving Fellow

  • Performed quality assurance of WARC files, reviewed crawl reports, and made adjustments to web crawls using Archive-It to ensure full captures of web-based art resources, gallery sites, catalogs, and the Frick Collection's institutional website and social media presence.• Researched and tested emerging best practices and tools to improve web archiving processes within the New York Art Resources Consortium (NYARC), and provided feedback and recommendations to institutional and technological partners.• Created and updated RDA records for archived websites and live web resources to support bibliographic searching through NYARC's integrated library system. Exibir menos

• 

  Asheville Museum of Science

  Jan 2018 - Jan 2019

  Visitor Experiences Associate & Museum Store Manager

  • Co-led front-of-house visitor services, which included front line communications; new visitor orientation; ongoing customer service; and sales of admissions, membership, and retail through Altru.• Managed museum retail, including inventory management, product sourcing and development, purchasing, visual merchandising, and maintaining or developing relationships with vendors and consignors.• Processed donations and daily revenue, created financial reports, and reconciled accounting variances.• Developed and implemented a cohesive social media strategy, maintained social media content calendars, created and scheduled content, and measured social media metrics.• Performed other digital marketing efforts, including making regular updates to museum website, coordinating a website host migration, creating graphics for upcoming events, updating community calendars, and updating e-newsletter list.• Developed and updated standard operating procedures, guidelines and training materials relating to all responsibilities above. • Supervised and trained museum volunteers, interns, and new staff.• Participated in planning long-term museum goals and strategy.• Assisted with events, exhibitions, and collections management as needed. Exibir menos

• 

  Black Mountain College Museum + Arts Center

  Jan 2019 - Jan 2023

  • Served as project manager for identifying grant opportunities; tracking grant submission and reporting deadlines; and writing proposals. From 2019-2023, successfully solicited over $2 million in grants to support general operating, commissions, performances, events, exhibitions, and collections management initiatives from private foundations and government agencies, including $140,000 in COVID-19 emergency support (other than PPP loans) in 2020, and early support for a major capital campaign launching early 2024.• Managed cultivation, stewardship, and acknowledgment of donors and members at all levels of support, and maintain accurate records in donor database. From 2019-2023, solicited over $1 million in cumulative individual donations through memberships and annual appeals.• Managed inventory in museum bookstore by placing purchase orders, tracking incoming shipments, and maintaining in-store and e-commerce platforms.• Improved tools and processes related to collections management by supervising interns; creating a Collections Management Policy, long-range preservation plan, and workflow documents; managing the grant lifecycle of an NEH grant to develop and implement the museum's first digital collections management system and online digital collections portal in 2022; and securing IMLS funding to hire a Collections Specialist.• Served as co-editor of the Journal of Black Mountain College Studies (Volumes 11-14).• Supported day-to-day patron services, communications, retail operations, and events. Exibir menos

  • Development Manager

    Jan 2021 - Jan 2023

  • Development Coordinator

    Jan 2019 - Jan 2021
• 

  Buncombe County Government

  Jan 2021 - now

  • Provided reference services to patrons of Buncombe County Special Collections (formerly the North Carolina Room).• Audited AV collections and created new workflows and standards for in-house processing, migrating, reformatting, and providing access to the majority of audiovisual materials in the collection, including new processes to address a backlog of untranscribed oral history interviews and new acquisitions.• Led the launch of an Oral History Backpack Program by creating purchasing lists, writing/recording print and video training guides, updating donation & audio release forms, working with Tech Services to add backpacks to OPAC, and meeting with patrons interested in conducting their own oral history projects and/or donating recordings to the library for future research use.• Served as the primary liaison with vendor consultant to customize database design and clean data for improved user experience after database migration in summer 2021.• Began partnership with Community Webs, an initiative to advance the capacity for public libraries and other cultural heritage organizations to build archives of web-published primary sources documenting local history and underrepresented voices.• Identified and worked with BCSC’s second resident artist/curator to install an exhibition and acquire two new collections related to zines in Western North Carolina. Exibir menos

  • Librarian

    Jul 2023 - now

  • Library Specialist

    Jan 2021 - Jun 2023