Talk to sales Try for Free
Alex Joseph Gregory

Alex Joseph Gregory

Followers of Alex Joseph Gregory4000 followers
location of Alex Joseph GregoryBengaluru, Karnataka, India

Connect with Alex Joseph Gregory to Send Message

Connect

Connect with Alex Joseph Gregory to Send Message

Connect

  • Timeline

  • About me

    Digital Workspace Success Manager

  • Education

    • International Indian School, Dammam

      1998 - 2011
      High School Maths, Physics, Chemistry, English and Computer Science 88%

      Activities and Societies: School Band, School Vice Captain, School Captain

    • Marian Engineering College,Trivandrum

      2011 - 2015
      Bachelor's Degree Electronics and Communications Engineering 8.4

      Activities and Societies: College Secretary for NSS Volunteered for the National Service Scheme, Took a seminar on the Intel 22nm Technology, Did a project on Power Line Communication, Volunteered for Campus Recruitment Drives

  • Experience

    • RM Education Solutions India Pvt Ltd.

      Jun 2015 - Oct 2018

      *Resolve issues pertaining to Active Directory, Group Policy, WSUS, Backupsolutions (Symantec, Veeam, Microsoft Azure Backup), Endpoint ProtectionOffice365, Azure AD, Google Apps For Education, SCCM and vCenter.*Assist schools/academies transition into Google Cloud Platform, Automate User,Drive Provisioning and Implement Change Control*Graduate Project: Identify, implement and present business changes to gain newcustomers, retain existing ones & improve operational efficiency Show less

      • Remote Network Manager

        Jul 2018 - Oct 2018

      • Senior Network Support Engineer

        Sept 2015 - Jun 2018

      • HR Consultant

        Jun 2015 - Aug 2015

    • VMware

      Oct 2018 - Nov 2023

      *Responsible for Support Lifecycle of VMware Products for Premier customers*Conduct Quaterly Business reviews, Weekly/Biweekly support services reviews*Escalations and critical situation management*Ensure succesful post sales activities by working closely with Account Executives, Support Engineers,Technical Architects & Technical Consultants*Steer product roadmaps by collaborating with Engineering/R&D*Work with Product Management to flag and fix product bugs based on customer impact and priority*Run Process Improvement activities with Support Leadership to proactively identify oppurtunities Show less

      • Senior Customer Success Manager

        May 2022 - Nov 2023

      • Support Account Manager

        Dec 2020 - May 2022

      • Technical Support Engineer

        Oct 2018 - Dec 2020

    • Broadcom

      Nov 2023 - Oct 2024
      Senior Customer Success Manager

    • Omnissa

      Oct 2024 - now
      Senior Customer Success Manager

  • Licenses & Certifications

    • Platinum Certified Engineer

      Bharat Sanchar Nigam Limited
      Feb 2015

    • Youth Leader

      Toastmasters International
      Mar 2011

    • ITIL Foundation Level

      AXELOS Global Best Practice
      Feb 2022

    • CCNA

      Cisco
      Aug 2016

    • VMware Certified Professional - Digital Workspace 2020

      VMware
      Jul 2020
      View certificate certificate

  • Honors & Awards

    • Awarded to Alex Joseph Gregory
      Best Paper Award Marian Engineering College Feb 2015 Project: Image De-noising using Contourlets
    • Awarded to Alex Joseph Gregory
      Best Student Award ECE Marian Engineering College Alumni Assosciation Feb 2015
    • Awarded to Alex Joseph Gregory
      1st Prize Xovian Aug 2014 TeamHustle won 1st prize at Cansat Design and Development held in Government Engineering College, Barton Hill. There were over 47 teams, each consisting of 5 members from over 20 different colleges.
    • Awarded to Alex Joseph Gregory
      NSS Secretary Marian Engineering College Dec 2011 Got to represent Kerala University at the 17th National Youth Festival, 2013 held in Mangalore.
    • Awarded to Alex Joseph Gregory
      School Captain International Indian School, Dammam Jan 2011
    • Awarded to Alex Joseph Gregory
      Youth Leader Toastmasters International 2010
    • Awarded to Alex Joseph Gregory
      Best Student Award International Indian School, Dammam Nov 2009
    • Awarded to Alex Joseph Gregory
      School Vice Captain International Indian School, Dammam Jun 2009