Sebastian G.

Experience

• 

  DoubleTree by Hilton

  Jan 2013 - Sept 2013

  Trainee
• 

  Aranwa Hotels Resorts & Spas

  Oct 2013 - Mar 2019

  -Support and work with all Head of Departments in all aspects of running this hotel.-Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.-Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to RGM.-Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.-Randomly inspecting the stores (F&B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F&B Manager & Chef.-Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture. Show less -Audit all Revenue transactions for accuracy and ensure the system and Cash Register trails match.-Audit all Revenue transactions according our standards -Investigate any anomalies found between daily reports and actuals revenues.-Ensures all revenue transactions recorded and consistent and carried out according to our standard procedures-Checks all revenue transactions raised in the hotel to the guest ledger (to the relevant room number or account) where applicable and confirm that the outlets totals tally all charge and cash records in an outlets to outlets basis, ensuring back-ups are available-Check all room rates posted are correct and backed up with the necessary documentation in relation to various hotel rates, including complimentary and house use-Check the authenticity of all Front Office and outlets paid outs, rebates, discounts and adjustments are verifies and correct and carried out with accordance to local policies and procedures-Prepare all necessary reports. Show less

  • Hotel Manager

    Feb 2018 - Mar 2019

  • Operations Manager

    Jun 2017 - Jan 2018

  • Front Office Manager

    Oct 2014 - May 2017

  • Front office staff

    May 2014 - Oct 2014

  • F&B Server

    Oct 2013 - Apr 2014
• 

  Casa Andina Hoteles

  Mar 2019 - Mar 2020

  Hotel Manager

  -Oversee the operations functions of the hotel, as per the Organizational chart.-Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.-Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.-Co-Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

• 

  LP Los Portales Hoteles

  May 2021 - now

  Hotel Manager