Josh Castillo

Experience

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  California Highway Patrol

  Jan 2010 - Aug 2012

  Junior Explorer

  Legal and Procedural Knowledge:Learn and apply Miranda rights.Master handcuff techniques.Use the NATO Phonetic Alphabet.Understand CHP codes and dispatch procedures.Handle calls and interactions with citizens under the influence.Search and Safety Skills:Conduct building and vehicle searches for narcotics and weapons.Participate in local DUI checkpoints.Professional Development:Understand the requirements and responsibilities of a CHP Officer.Engage in officer safety courses and improve communication skills.Develop strategies for managing high-stress situations. Show less

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  Ty Warner Sea Ctr

  Jun 2010 - Sept 2012

  Volunteer

  Visitor Management: Greet and assist visitors and group events.Interactive Exhibits: Facilitate engagement with interactive exhibits and touch tanks.Educational Role: Educate visitors about local sea life.

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  Senior Resource Group (Maravilla Senior Living)

  Oct 2012 - Jan 2013

  Server/Expo/Busser/Host

  SERVER:Table Setup: Arrange napkins, utensils, and condiments.Customer Service: Guide customers, present menus, suggest dishes, assist with drinks, and relay needs to the kitchen.Dining Experience: Deliver items, offer desserts/drinks, remove courses, and maintain table cleanliness.Drink Service: Prepare mixed drinks and serve wine tableside.Payment Handling: Process payments, issue receipts, and return change.Additional Duties: Perform cleaning tasks, assist with events, and greet guests.EXPO:Food Preparation: Prepare food to order, following recipes and tickets.Plate Presentation: Set up plates according to tickets.Food Handling: Wash, clean, and prepare raw food.Line Maintenance: Maintain cleanliness and safety of the cooking line; perform equipment cleaning.Stock Management: Stock and restock items as needed.Sanitation: Adhere to personal hygiene standards.BUSSER:Service Area: Manage area assignments and greet guests with plantain chips, sauces, and water.Table Management: Clear and clean tables, reset for new guests.Floor Maintenance: Clean floors as necessary.Coordination: Communicate with servers and hostesses for efficient service.Assistance: Support servers with food delivery, especially during peak times. Show less

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  Elephant Bar Restaurant

  Feb 2013 - Dec 2013

  Server

  Table Preparation: Set up tables by arranging napkins, utensils, and refilling condiments, and perform other preparation tasks.Customer Service:Direct customers to their tables and present menus.Suggest dishes and assist with drink selection.Inform customers about food preparation details and communicate specific needs to the kitchen.Dining Experience:Maintain a proper dining experience by delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.Drink Service:Prepare mixed drinks and serve them to customers.Properly open and pour wine at the tableside.Payment Handling: Obtain revenues, issue receipts, accept payments, and return change.Cleaning Tasks: Perform basic cleaning tasks as needed or directed by the supervisor.Staff Support: Fill in for absent staff and assist with special events as required.Guest Greeting: Greet all guests and owners warmly with an appropriate greeting.Appearance Standards: Consistently adhere to grooming and appearance standards. Show less

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  Sundance Beach

  Dec 2013 - Jul 2015

  Store Operations: Open and close the store according to company guidelines.Leadership and Training:Lead morning meetings.Provide training to new hires.Employee Management: Oversee employee workloads and communicate store priorities.Customer Interaction: Greet customers, manage their needs, and provide information on product features, trends, and styles.Visual Merchandising:Maintain displays and visual presentations.Organize stock, including straightening, hanging, sizing, and merchandising.Sales Floor Supervision: Monitor the sales floor to ensure key selling zones are covered.Vendor Coordination: Assist with vendor visits, including setting up displays and managing merchandise. Show less

  • Shipping Receiving Clerk/Order Processing

    Sept 2014 - Jul 2015

  • Key Holder/Assistant Manager

    Dec 2013 - Sept 2014
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  Citrix

  Oct 2015 - Feb 2017

  Client Engagement: Work directly with clients to assess and address specialized and challenging matters, building strong relationships to create value with GoTo products.Efficiency and Sales: Assist in enhancing efficiency, production, and potential sales for Citrix.Tools Utilized: Use Salesforce.com, Data.com, and LinkedIn extensively.Prospecting: Identify and vet potential clients.Client Relationship Building: Contact and establish strong relationships with Citrix clientele.Sales Process Development: Continuously build and evolve sales processes.Lead Generation: Generate leads and close sales through chat interactions.Lead Qualification: Qualify daily chat leads for sales opportunities.Customer Follow-Up: Address additional customer questions and schedule follow-up meetings with Sales Representatives. Show less

  • Sales Development Representative

    Mar 2016 - Feb 2017

  • Customer Care Representative

    Oct 2015 - Mar 2016
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  LogMeIn

  Feb 2017 - Jul 2017

  Sales Development Representative

  Client Engagement: Work directly with clients to assess and address specialized and challenging matters, building strong relationships to create value with GoTo products.Efficiency and Sales: Assist in enhancing efficiency, production, and potential sales for LogMeIn.Tools Utilized: Work extensively with Salesforce.com, Data.com, and LinkedIn.Prospecting: Identify and vet potential clients.Client Relationship Building: Contact and establish strong relationships with LogMeIn clientele.Sales Process Development: Continuously build and refine sales processes.Lead Generation: Generate leads and close sales through chat interactions.Lead Qualification: Receive and qualify daily chats for sales opportunities.Customer Follow-Up: Follow up with customers to address additional questions and schedule follow-up meetings with Sales Representatives. Show less

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  KEYT NewsChannel 3, KKFX, KCOY Central Coast News

  Aug 2017 - Feb 2018

  Marketing Specialist

  Prospect Identification: Identify and engage potential prospects for agency and direct accounts.Needs Analysis: Conduct thorough needs assessments to tailor solutions effectively.Presentation and Closing: Lead presentation meetings and successfully close deals with both agency and direct accounts.Program Experience: Utilize traffic systems and CRM programs, including Wide Orbit and Efficio.Media Campaigns: Create and manage effective media campaigns in collaboration with clients and the production team.Collaboration: Work closely with teams to meet deadlines and achieve goals.Campaign Execution: Execute and monitor online marketing campaigns at national, regional, and local levels.Revenue Goals: Meet and exceed monthly revenue targets.Client Engagement: Partner with local and national businesses and agencies to deliver impactful marketing strategies across digital, televised, and mobile platforms.Targeted Campaigns: Develop and execute marketing campaigns to reach specific demographics with tailored messages.Problem-Solving: Manage, organize, and present solutions to business challenges effectively.Educational Support: Provide the necessary educational foundation to help businesses achieve results.Strategic Development: Focus on developing marketing strategies and advertising solutions with an emphasis on new business development and non-traditional revenue streams.Team Dynamics: Self-motivated and independent, with the ability to collaborate effectively within larger media teams for overall success. Show less

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  VFI Corporate Finance

  Feb 2018 - Aug 2018

  Business Development Officer
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  Thryv

  Jan 2019 - now

  Objective Focus: Leading a team to drive Net Dollar Retention (NDR), increase solution usage, and reduce global churn.Process Implementation: Developed a logical, repeatable, and scalable sales and coaching process.Productivity and Efficiency: The process enhances both seller and coach productivity and efficiency.Performance Metrics:Team consistently averages 120% of target each month.Achieved leadership in a key metric for the company in 2023.50% promotion rate at the individual contributor level. Show less Growth and Targets: Achieve growth and hit sales targets through effective sales team management.Team Management:Recruit and set objectives for sales representatives.Provide coaching and monitor performance.Customer Relationships: Build and promote strong, long-lasting customer relationships by understanding and addressing their needs.Reporting:Present sales, revenue, and expense reports.Provide realistic forecasts to the management team.Performance and Rewards:Ensure targets are met through performance reviews.Focus on individual successes with rewards, contrasting with collective-focused approaches seen in other companies. Show less Live Call Monitoring and Coaching: Daily monitoring and coaching of live calls to enhance performance.Recruiting: Actively recruiting new team members to ensure a strong sales development team.Coaching Sessions: Conduct weekly 1-on-1 coaching sessions to provide personalized feedback and development.Performance Reviews: Hold weekly and monthly performance reviews to track progress and identify areas for improvement.Call Management: Organize calls, set clear expectations, transfer bookings, and explore new lead sources.Continuous Improvement: Focus on improving the SDR team’s performance to drive continuous growth and facilitate advancement to higher levels. Show less We provide a unique way to automate a business’s everyday operations with software. Our software offers Customer Relationship Management (CRM), Search Engine Optimization, Marketing, online invoices & receipts, text messaging, email marketing and social media management. This automation provides the edge a local business needs to better succeed in their market. We do it all in a convenient app which allows the local business owner complete control over their operations anytime, anywhere, and from the palm of their hand. Show less

  • Supervisor / Business Growth Consultant

    Mar 2023 - now

  • Inbound SaaS Sales Manager

    May 2022 - now

  • SDR Manager

    Jan 2021 - May 2022

  • Business Advisor

    Jan 2019 - Dec 2020