Ganesh K.

Experience

• 

  Passage Thru India Sdn Bhd

  Sept 2001 - Oct 2007

  Job Description: • Reports to the Brand Manager• Highly responsible to drive customer mania at restaurant level.• Implemented in-store promotion and LSM activity to maximize the profitability.• Strong presence in outlet during Operation Hours & Supervises the activities of Restaurant.• Managing COS (Food Cost) & COL & preparing mid & month end P&L.• Prepare Annual Operation Plan (AOP)• Coordinating with SCM (Supply Chain Management) & Vendors for food supplies, beverages, cleaning products, security & house keeping• Coordinate with the Training Manager on product & service training programs.• Ensures quality of food and service comply with established standards by performing random checks on food quality and service standards, including cleanliness, providing directions for improvement if required.• Contribute to the increase of Sales by: assisting in developing progressive marketing plans; assisting in developing special programs in order to attract guest, to ease seasonal sales fluctuations, to increase market popularity of the Restaurant and obtaining updated information on market demands.• Contributes to the Restaurant operation efficiency by overseeing staff moral and following up on cleanliness and all maintenance of the outlet.• Support manager and Shift Managers at all times, controls and assigned duties to the Team members and trainees on the daily basis, and organizing the day today activity of the Restaurant.• Ensure the same level of quality of service, Presentation and product set down by the brand. Show less

  • Restaurant Operations Manager

    Feb 2005 - Oct 2007

  • Restaurant Manager

    Sept 2001 - Jan 2005
• 

  Oriental Cuisines Pvt Ltd

  Mar 2008 - Feb 2017

  Job Description: •• Responsible for managing Multiple outlets and projects, for all business segments including Retail sector, catering division, franchisee model. My responsibility includes developing smooth work low and increasing the profitability of outlets based on the targets planned for each outlet, establishing system for structured training processes and evaluating managers and their subordinates. And my position impacts on the skills, knowledge and attitudes of every employee of our company. I also play a leading role in promoting brand names and initiate new franchisees to improve the profitability of the company.• Formulating effective plans and developing and managing training, of retail & catering division.• Analyzing business growth and possibilities to increase the sales needs of the business in general and in individual sectors, developing strategies and implementation• Tie ups with B-to-B sectors and cross promotions and planning offer with deal sites (web marketing)• Launching of new products including SOP’s• Facilitated training to employees regarding policies and guidelines• Planning and supporting interiors and pre-opening of outlets• Major support in pre-opening phase and competitor analysis• Performance Management Process• Reward and incentive plans for management employees• Career development plan/ roadmap for employees• Implemented cross training and effective usage of manpower• Find every opportunity in terms of operations and ensure it’s managed.• Monitor products and ensure that they are to specification and that they are consistent.• Monitor products and ensure that they are to specification and that they are consistent.• Ensure that effective customer feedback mechanisms are understood and used by all staff and that suggestions for service improvements are passed to the Brand Manager Show less Job Description:• Reports to the Brand Manager• Highly responsible to drive customer mania at restaurant level.• Implemented in-store promotion and LSM activity to maximize profitability.• Strong presence in outlet during Operation Hours & Supervises the activities of Restaurant.• Managing COS (Food Cost) & COL & preparing mid & month end P&L.Coordinating with SCM (Supply Chain Management) & Vendors for food supplies, beverages, cleaning products, security & housekeeping• Coordinate with the Training Manager on product & service training programs.• Ensures quality of food and service comply with established standards by performing random checks on food quality and service standards, including cleanliness, providing directions for improvement if required.• Contribute to the increase of Sales by: assisting in developing progressive marketing plans; assisting in developing special programs in order to attract guest, to ease seasonal sales fluctuations, to increase market popularity of the Restaurant and obtaining updated information on market demands.• Contributes to the Restaurant operation efficiency by overseeing staff morale and following up on cleanliness and all maintenance of the outlet.• Support manager and Shift Managers at all times, controls and assigns duties to the Team members and trainees on a daily basis, and organizes the day today activity of the Restaurant.• Ensure the same level of quality of service, Presentation and product set down by the brand. Show less

  • Area Manager

    Mar 2013 - Feb 2017

  • Multi Unit Manager

    Mar 2008 - Feb 2013
• 

  Integral Food Services - Global Venture Group

  Apr 2017 - Aug 2023

  Operations Manager

  Project Participated:• Project Incorporated with Management Team for HMC Hospital Cafeterias. • Hotel Chedi Katara Staff cafeteria (Lusail) and QA Hangar staff cafeteria• FIFA Arab cup Nov& Dec-2021• Covid-19 Patient Meal Project C P U Operations (March 2020-Feb 2022)• Managing corporate catering in more than 12 locations including government and semi- government corporate executive catering (QA and HMC Locations)• Handling a team of 150+ staff (including Outlet Manager, Cluster Manager and Corporate Chef)• Manage and increase the effectiveness and efficiency of Support Services (Internal Depart), through improvements to each function as well as coordination and communication between support and business functions.• Play a significant role in long-term planning, including an initiative geared toward operational excellence.• Development of individual program budgets• Payroll management, including tabulation of accrued employee benefits.• Supervise and coach outlet managers on a weekly basis.• Creates and maintains standard operations and procedures of the food service business• Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures.• The core activities involved the preparation, production, and delivery of food and beverages in the hospitality sector.• Ensure that the company's products and services meet quality standards• overseeing daily operations, optimizing processes, managing resources, ensuring quality control, developing strategies, and leading teams to achieve organizational goals.• Maintain a clean and safe environment for customers by adhering to licensing laws, Food Safety and HACCP policies. Show less

• 

  Coffeista catering

  Sept 2023 - now

  Project Associated.Incorporated with Brand Manager during Multiple Pre-Opening Projects in HMC Cafeterias (Contract vendor) for the Brand.• More than 22 years of experience in Hospitality (Hotel & Restaurants &Corporate• Currently employed with Coffeista catering WLL Doha Qatar• Experience in mobilizing new Projects/outlets and managing multiple outlets.• Actively participated in ISO certification for the company (ISO-9001/14001/22000/450001)• Rich exposure in Training, Operations, HSE, Recruitment, Product & Brand development.• Successfully introduced food service programs and other strategies to secure profitable business opportunities.• Possess excellent interpersonal, communication and organizational skills with proven abilities in Team Management.• Accustomed to a fast-paced environment where deadlines are a priority and handling multiple jobs simultaneously is the norm. Show less

  • Operations Manager

    Sept 2023 - now

  • Operations Manager

    Sept 2023 - now