Peter Catanus

Experience

• 

  Sony Biotechnology Inc.

  Jun 2011 - Jun 2013

  Final Test Technician

  As a final test technician, align lasers, inspect, troubleshoot, test, repair, and qualify the SY3200 flow cytometry cell sorter before shipment to our clients. Write procedural documentation used by our quality assurance team, field technicians, and assembly technicians. Design, assemble, and test prototype parts from start to finish to improve overall quality of each instrument.

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  Service Express, Inc.

  Jun 2013 - May 2017

  Field Service Engineer

  As a field service engineer, provide 24/7 onsite data center hardware service. Maintain and service data center hardware equipment (primarily mid to high-end servers and other storage devices) and manage the hardware maintenance needs of assigned accounts.

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  Park Place Technologies

  Jun 2017 - Oct 2020

  As a solutions architect, partner with sales representatives and ParkView Operations to consult with prospects and customers regarding ParkView Monitoring and other Managed Services. Assists with the creation of compelling Managed Services proposals designed to successfully close business, achieve customer satisfaction, account acquisition, revenue generation, and long-term account goals in line with company vision and values. Acts as an internal consultant and subject matter expert on data center monitoring, Storage, server, networking hardware and Various OS monitoring, for ParkView and Other managed services offered by ParkPlace. Show less As a ParkView Ops Engineer, responsible for all aspects of systems administrations for the ParkView Ops team. Manage TrueSight operations and other applications relating to ParkView. Collaborate with customers during installation, configuration, and administration of VMWare, ESX/ESXi, vCenter, and Hyper-V environments. Coordinate with customers, business application, and database administration functions to ensure availability of monitoring, reliability, and scalability of ParkView systems to meet corporate objectives. Define and implement strategies for integrating Windows and non-Windows environments. Show less

  • Solutions Architect

    Jul 2019 - Oct 2020

  • Systems Engineer

    Oct 2017 - Jul 2019

  • Technical Support Engineer

    Jun 2017 - Oct 2017
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  Service Express

  Oct 2020 - Jul 2023

  Field Service Engineer

  Maintained a wide range of IT systems including Dell and HP servers, and EMC and NetApp storage arrays, tape libraries, and Cisco switches.Conducted thorough hardware and software diagnostics to identify root causes of problems, reducing downtime and enhancing system performance.Collaborated with remote support teams to escalate and resolve complex technical issues, utilizing strong analytical and problem-solving skills.

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  Cooley LLP

  Sept 2023 - now

  Senior Office Technology Specialist