Praneet Ghosh

Experience

• 

  DUX Education

  Mar 2021 - Jun 2021

  Sales Intern

  > Identified and researched potential clients or educational institutions that could benefit from DUX's education platform. Utilized online databases, social media platforms, and networking events to generate leads.> Assisted in generating leads through outbound calls, emails, and other communication channels. Engaged with prospects to introduce DUX's offerings, understand their needs, and qualify them as potential customers.> Provided support to the sales team in preparing sales collateral, presentations, and proposals for client meetings and pitches. Assisted in scheduling appointments, arranging demos, and following up on leads to move them through the sales pipeline.> Communicated with clients via phone, and email to address their inquiries, provide product information, and address any concerns they may have. Maintained a professional and courteous manner in all interactions.> Conducted market research to gather insights on competitors, industry trends, and customer preferences. Analyzed data to identify potential sales opportunities and areas for business growth.> Assisted in maintaining accurate records of client interactions and sales activities in the Customer Relationship Management (CRM) system. Updated client profiles, tracked progress, and ensured data integrity for reporting purposes.> Participated in training sessions and workshops to enhance sales skills, product knowledge, and understanding of DUX's value proposition. Continuously sought opportunities for learning and skill development to excel in the role.> Assisted in analyzing sales data and metrics to evaluate the effectiveness of sales strategies and initiatives. Provided insights and recommendations for improving sales processes and achieving sales targets.> Gathered feedback from clients and prospects regarding their experience with DUX's sales process and product offerings. Relayed feedback to the sales team and contributed to continuous improvement efforts. Show less

• 

  Amazon

  Jul 2021 - now

  > Created project plans, defining scope, timelines, and deliverables in alignment with business objectives.> Engaged with stakeholders to gather requirements, provided updates, and ensured alignment on project goals.> Allocated resources effectively, including team members, budget, and tools, to ensure successful project execution.> Identified potential risks and developed mitigation strategies to minimize impact on project outcomes.> Facilitated clear and effective communication among team members, stakeholders, and leadership to ensure transparency and alignment. Show less > Identified areas for process enhancement and implementing solutions to optimize efficiency, quality, and customer satisfaction.> Engaged with stakeholders such as team members, managers, and cross-functional partners to gather requirements, provided updates, and ensured alignment on process-related initiatives.> Developed and maintaining documentation for standard operating procedures (SOPs), guidelines, and best practices to ensure consistency and clarity in processes across teams and departments.> Provided training and support to team members, including new hires, on processes, tools, and systems to facilitate effective onboarding and continuous skill development. Show less

  • Project Manager

    Dec 2022 - now

  • Process Team Lead

    Jul 2021 - Dec 2022