Jade Howard, MPA, PMP

Experience

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  Aloha Hospitality International, Inc.

  Sept 2014 - Oct 2018

  • Promoted as Training Coordinator due to exceptional performance of operational and administrative tasks and recognition as an All-Star, exemplary employee; oversaw the planning, development, coordination of training programs, and administration of a $75K a year budget, ensuring alignment with individual skill development needs and organizational goals. o Jumpstarted a 30% improvement in employee productivity, a 25% increase in employee proficiency, and a 15% decrease in error rates through tailored training programs informed by skill gap assessments of 500+ staff members.o Lessened staff turnover by 25%, saving ~$20K in labor cost by rolling out optimized staffing solutions. Show less • Supervised and guided a 40-member team, setting expectations, assigning tasks, and monitoring performance to deliver exceptional customer service; enhanced operational processes by optimizing workflows, reducing costs and improving overall productivity; collaborated with cross-functional teams to execute continuous improvement initiatives. o Increased team members’ skills and expertise by 20% through coaching and mentoring.o Identified and captured cost saving opportunities and improved supplier performance via a comprehensive procurement audit covering processes, contracts, and vendor relationships; reduced waste by 20% per shift and maintained alcoholic beverage waste range at ~1%, far below the 3% maximum. Show less

  • Training Coordinator

    Oct 2016 - Oct 2018

  • Team Lead

    Sept 2014 - Oct 2018
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  Freelance

  Oct 2018 - Jul 2020

  Professional Development

  • Dedicated time to intensive professional development acquiring advanced skills in project management, data analysis, and leadership through rigorous online courses and workshops, ensuring continuous skill enhancement during the career transition phase.• Initiated and successfully completed a comprehensive self-directed research project focused on emerging industry trends and best practices, resulting in an in-depth industry report recognized by industry experts, showcasing a proactive commitment to staying relevant in the field.• Volunteered for a non-profit organization, assuming a leadership role in planning and executing fundraising events that generated over $50,000 in donations, highlighting community involvement and organizational skills.• Participated in pro bono consulting projects for local businesses, applying newly acquired skills in marketing strategy and financial analysis, resulting in increased revenue and improved operational efficiency for client companies.• Engaged in a mentorship program, providing guidance and support to entry-level professionals in my field, demonstrating leadership, interpersonal skills, and a commitment to knowledge sharing while enhancing my own professional development. Show less

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  Midland Independant School Dst

  Aug 2020 - Jul 2022

  Educator

  • Partnered with various stakeholders, including teachers, administrators, researchers, and external partners to introduce innovations; developed project plans, forecasts, budgets, and timelines; conducted risk analysis and monitored progress against milestones; utilized communication tools to disseminate project status. o Consistently obtained a 95% satisfaction rate among stakeholders via tailored communication strategies such as meetings, email updates, and secure portals. o Maintained study integrity and supported data-driven decision making by delivering comprehensive data presentations and continuous discussions with the Data and Safety Monitoring Board (DSMB) members.o Catalyzed a 25% increase in project awareness, reduced project delays by 15%, and improved overall project efficiency by 20% via introduction of information radiators as a crucial project management tool, use of advanced root cause analysis, as well as data analysis techniques.o Advanced patient centricity in research design, resulting in more relevant studies aligned with patient needs, and enhanced projects’ ethical dimension; earned recognition from stakeholders and regulatory stakeholders for commitment to patients. • Drove improvement within the educational system with projects that grew educational practices and improved student outcomes; conducted research on emerging educational trends, best practices, and technologies. o Introduced and shared teaching strategies to 3 veteran teachers that improved overall campus score to C from F within one school year, eliminating the district’s risk of state control; met district standards of 55% of students improving, which amounted to a 35% increase from the beginning of the year; surpassed quarterly random observation targets for each domain.• Headed the English Language Arts Department and its 4-members, leading educational, curricular alignment, teacher management, and operational activities. Show less

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  Maximus

  Sept 2022 - Feb 2023

  Analyst

  • Managed day-to-day operations of a US$ 35K portfolio of quality assurance projects to improve clinical research; created and maintained workflows, protocols, and policies in support of quality initiatives; promoted scalable and lasting solutions with continuous improvement and implementation of Agile methodologies; tracked quality performance and other metrics for quality reporting programs.• Worked with internal and external teams to facilitate varied tasks such as additional testing, getting lab results, relaying diagnosis and reports to doctors and the director, and correcting reports to align with primary and specialty providers’ standards, among others.o Eliminated $25,000 in potential losses in a high-stakes project via implementation of robust risk management protocols later implemented as an organization-wide best-practice. o Boosted data collection efficiency by 30% and expedited project completion through a data-driven approach and resolution of project bottlenecks; maintained an average 10-day lead time, consistently achieving project milestones ahead of schedule. o Strengthened clinical research ethical compliance and quality by championing patient-centric data collection practices that focused on patient safety, privacy, and engagement.o Slashed average submission time of cases by 15%, from appointment scheduling to submission to the Veterans Affairs (VA) despite a high, 20 to 25 average caseload requiring communication from 35 to 55 providers. o Identified and communicated a critical patient diagnosis error and medical file discrepancy to the Medical Advisory Board and earned recognition for attention to detail and professionalism; also acknowledged for broad knowledge of medical terminology which facilitated communication of complex and confidential information with medical providers. Show less

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  Passion for Life, Inc.

  Jan 2023 - May 2024

  Project Manager, Research and Evaluation

  • Engaged as the Research & Evaluation department’s first-ever Project Manager, responsible for developing initial standard operating procedures (SOPs) and statements of work (SOWs); direct four internal teams with a combined 10 members; oversee User Experience, Data Analysis, Nutrition, and Observation functions• Utilize a hybrid Agile and Waterfall approach in planning, executing and overseeing projects, ensuring they align with the organization’s mission and goals and are completed within agreed budget and schedule limitations; create and manage project budgets, ensuring that funds are allocated effectively, and expenses tracked for financial sustainability.• Establish key performance indicators (KPIs) to measure project success and regularly evaluate progress toward achieving milestones; provide regular updates and reports to the organization's leadership and stakeholders on project status, budget, and outcomes; ensure compliance with all relevant laws, regulations, and ethical standards.o Achieved a 38% reduction in data entry time, 100% accuracy record, improved security measures, and real-time study data access via integration of the EDC system, Youth Program Quality Assessment (YPQA). o Ensured on-time submission of a pivotal regulatory submission by reducing project delay by 20%, resolving unexpected data discrepancies, and allocating extra resources for faster data verification. o Expanded collaborative networks, and enhanced the organization's reputation by encouraging strategic partnerships. o Evaluated seven change requests during a critical research study, prioritizing each based upon impact and feasibility; approved changes aligned with project objectives, minimized disruptions, and preserved timeline and budget integrity. Show less

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  American Heart Association

  Jul 2024 - now

  Project Coordinator