Edgar Trujillo Morales

Experience

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  Macro Servicios

  Feb 2003 - Feb 2004

  Services Engineer Specialist

  Responsible for 2 service engineers and two regional projects. Banorte's server and Terminal stations migration project and BBVA telecommunication and backup systems project. Helpdesk Manager at Corporate Telefónica Movistar in Guadalajara.

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  Flextronics

  Feb 2004 - Feb 2006

  Responsible of a team of 6 incident support engineers and a team of 3 IT technicians. Responsible for customer service of the Business Unit as level 2 (tier2) and responsible for the two teams to provide the 24x7 technical support (Tier1-Tier2), assurance of HW and SW maintenance. Responsible for business analysis, requirements analysis, process improvement and change management in production lines. Application of agile methodologies and processes. Training, promotion, rotation and layoffs. Responsible IT for the shop floor support (tier1) of 18 production lines and four telecommunications rooms, responsible for the preventive and corrective maintenance of HW and SW, network supply, maintenance and laying of cabling, routers and switches (Avaya , Cisco), Zebra printers and production line station terminals.

  • Incident Management Coordinator

    Oct 2004 - Feb 2006

  • Incident Support Engineer

    Feb 2004 - Oct 2004
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  PCH Mayoreo S.A. de C.V.

  Feb 2006 - Jul 2008

  Department Manager (RMA & Warranty)

  Head of operations of the Warranties and RMA's department. Responsible for 18 people between administrative staff, repairs, warehouse and shipments. Responsible for 18 million pesos of inventory of return products, four million pesos of scrap, ROI in RMA's, in the application of continuous improvement, maintenance of cycle counts at 99% reliability, staff training, hiring, promotions and layoffs.

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  EDICOM

  May 2009 - Jul 2017

  Responsible for an average of 25 strategic SaaS projects, working with consulting teams from Spain and Brazil for the implementation of EDI solutions with complex integrations with databases (SQL-Server, Oracle) and with Commercial ERPs (SAP among others). Strategic project management, personnel monitoring and performance evaluation. Responsible for an average of 40 SaaS projects working with consulting teams in Mexico and Spain for the implementation of EDI solutions with complex integrations with databases (SQL-Server, Oracle) and with Commercial ERPs (SAP among others). Strategic project management, personnel monitoring and performance evaluation. Responsible for the SaaS implementation, configuration and testing phases in the project life cycle. Analysis in data integration, ERP / BBDD (Oracle, SQL, SAP). Troubleshooting, requirements control and changes. I work with cross-functional teams. Implementation and improvement of processes with communication protocols (SFTP, FTP AS2, Web Services, VAN). Guarantee quality in deliveries of the implementation of EDI projects with clients. Technical support to LATAM clients. Daily solution to problems and incidents for all types of EDI transactions (EDIFACT, XML, X12). First level of IT support offering a fast and firm response. IT solutions to incidents related to company software, general help desk (support for problems with clients' own systems), communication protocols (SFTP, FTP AS2, web services, etc.), VAN (Value Network Added), Internet, databases and networks.

  • International Project Manager (Brazil & USA)

    Jun 2013 - Jul 2017

  • International Project Manager (México & LATAM)

    Jun 2012 - Jun 2013

  • Senior International Consultant (EU, USA & LATAM)

    Mar 2010 - Jun 2012

  • EDI Consultant (México & LATAM)

    May 2009 - Mar 2010
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  TRUMAR Ingeniería en Negocios, Consultoría Profesional y Capacitación Empresarial

  Jul 2017 - now

  Founder & CEO

  Responsible in training businessmen, entrepreneurs and those interested in increasing skills and the professionalization of soft and hard skills as well as the integration in the companies of the TRUMAR re-engineering cycle for the optimization of processes, control, efficiency and increased sales in SMEs in Mexico. Transforming work teams by increasing their effectiveness through the Agile Work Teams Methodology (META) and generating more benefits and profits with the integration of disruptive sales strategies, consultative sales, marketing strategies, business plans and good practice in customer service and customer success. Show less

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  Tequila Afamado

  Aug 2017 - Mar 2019

  Commercial and Business Development Manager

  Responsible for the positioning of the Afamado Tequila brand for Cava de los Herederos. Marketing, business attraction strategies and product development in Canada, Europe & LATAM.

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  Lefort Fintech Labs

  Apr 2019 - May 2023

  Responsible for managing the portfolio of clients with active SaaS subscriptions, ensuring the success of the benefits declared by the service to our customers and addressing their update needs to increase their benefits. Mainly accountable for the area's goals (KPI's): Customer Health Score, MRR Churn, NPS, CSAT, LTV. Identifying new business opportunities and closing upselling deals. Responsible of management the RPA Robotic Process Automation & FINTECH projects. Monitor and ensure that the quality control processes in the fulfillment and delivery of objectives and customer needs. Identify, prevent, analyze and measure solutions in a timely manner to project risks. Responsible for User Support Center (Helpdesk). Mainly accountable for the area's goals: healthy CSAT (Customer Satisfaction) and Customer Loyalty.

  • Manager, Customer Success & Customer Service

    Apr 2020 - May 2023

  • Project Manager RPA

    Apr 2019 - Apr 2020
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  CEEDRA Commodity Trade Company

  Mar 2023 - Aug 2025

  Co-founder

  Secure connections ensuring successful agreements.

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  Universidad Guadalajara LAMAR

  Sept 2023 - now

  Bachelor Professor

  Higher education professor supporting growth and guiding the next generations in the degree of Digital Marketing and the degree in Business Administration with contribution in the subjects of Creation and Management of SMEs, Project Management, Management and Organization Structure, Process Analysis, Information Technologies and Management of Service and Innovation Companies.

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  HICC México (Houston Intercontinental Chamber of Commerce)

  Mar 2025 - now

  National Board of Directors Member

  Member of the Board of Directors of HICC Mexico. Representative office in Mexico of the Intercontinental Chamber of Commerce headquarter's based in Houston,Texas; that strengthens connections between entrepreneurs, investors, and government agencies, promoting international trade and business expansion between Mexico, the United States, and other strategic markets.