David Ridden

Experience

• 

  Hudson Engineering Services Ltd

  Jun 2003 - Oct 2003

  IT Assistant

  Providing IT support to 15 company sites, duties included simple networking tasks, building and repair of PCs and troubleshooting both general and system related issues

• 

  Freshfields Bruckhaus Deringer

  Jul 2004 - Jul 2005

  Desktop Analyst

  6 months spent in Desktop support, with periodical rotation on to the help desk. Supporting all London users and liasing with IT departments accross Europe. 5 months spent in 3rd line configuring Blackberries, set up and monitoring of Anti Virus and various other 3rd line admin roles

• 

  Bircham Dyson Bell

  Jun 2006 - Oct 2012

  Service Desk Analyst

  Providing 1st and 2nd line support to 270 fee earners and support staff within a top 100 law firm both on site and remotely. Managing user’s expectations whilst providing timely and effective solutions to problems via first time fixes and strong call management. Assisting directly with creation of workflows and other processes to streamline and improve service delivery. Creation of user accounts from start to finish including all Active Directory, Exchange and BES administration tasks.

• 

  Withers LLP

  Oct 2012 - now

  End User & Compute Analyst specialising in Application Packaging via PSADT and SCCM with a strong focus on projects and the application side of their deliverables. History of application support including a strong knowledge of the Legal IT suite, specifically iManage and BigHand Providing 1st and 2nd line support to EU offices. Troubleshooting software and hardware issues, configuring of Blackberries and other personal devices and supporting users both remotely and deskside.Currently seconded to the new Windows 8 desktop project team, supporting, testing and troubleshooting applications on the new environment.

  • Technical Systems Analyst

    Sept 2016 - now

  • IT Support Analyst

    Oct 2012 - Sept 2016