Mila Krat

Experience

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  GMCS

  Aug 2014 - Jul 2016

  CRM Consultant

  Participated in the replacement of the in-house BSS system with an MS Dynamics CRM and SAP Billing system solution for Tricolor TV• Migrated over 15 million subscribers to the new database.• Launched a workstation for call center employees.• Supported the integration of CRM with the existing billing system for a phased transition to the new BSS solution. Designed integrations with the new billing system, ECM, product inventory, payment services, etc., through ESB.• Launched customer portals for subscribers, dealers, corporate clients, and an administrative panel, integrated with CRM. Show less

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  Navicon

  Jul 2016 - Dec 2017

  Business Architect

  Developed a field force application (IOS and Android), automated back-office processes using MS Dynamics CRM for Royal Canin, and designed a web portal for order processing and invoice retrieval.Integrated MS Dynamics CRM with OLAP cubes, resulting in cost savings on memory purchases for information storage. • The proposed solution facilitated the creation of various analytical and predictive models, contributing to the growth of Royal Canin's business.Initiated a pilot solution for the Russian Agency for Export Credit and Investment Insurance. • The solution reduced the load on the contact center support line and accelerated customer query processing through a request routing mechanism across the agency's business units. Integration with SPARK eliminated the need for manual contractor verification. Show less

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  Customertimes

  Jan 2018 - Jun 2019

  Business Architect

  Led the launch of a field force application (IOS and Android) with an integrated image recognition module for Danone.• Reduced in-store trade audit time from one hour to 10 minutes, enhancing operational efficiency, optimizing staffing, and streamlining company processes.Launched Salesforce integration with IP PBX 3CX telephony for Gett,• increasing operator call processing speed by 15%.Engaged in over 25 pre-sales sessions for companies such as Nivea, Nokian, L’Oréal, Legrand, Gett, Termo Fisher, Generix, Siberian Wellness, etc.,• About 10 leads have reached the last stages of the sales funnel. Show less

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  Ingram Micro

  Dec 2019 - Oct 2022

  Product Manager

  Introduced a multi-currency scenario to the marketplace, overseeing the entire cycle from configuration and pricing to the purchasing experience, subscription billing, taxes, and invoicing. • The implemented solution resulted in a significant uptick in transaction volume on the platform, effectively reducing Total Cost of Ownership (TCO) and attracting potential customers.Developed customer onboarding scenarios within the public marketplace. • Successfully integrated these scenarios as a pivotal component of the White label marketplace.Led the ownership of six platform services - IdP, marketing, UAM, compliance & regulations (GDPR), finance documents, FX rate mgmt., and SDK for external plug-ins. • During my management tenure, significantly enhanced product adoption, reduced bug-fixing costs, and provided steadfast support to key features in alignment with the platform strategy.Executed the End of Life (EoL) for the legacy customer panel. • This strategic move optimized resources for supporting and bug-fixing legacy modules, resulting in a notable reduction in customer tickets.Established and implemented an internship program. • Successfully recruited and mentored promising candidates, complemented by a tailored course for aspiring product managers. This program streamlines the onboarding process and cultivates a product-oriented mindset. Show less