Bryan McDonagh ᯅ

Experience

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  Defra

  Jun 2000 - Feb 2003

  Administrative Assistant

  I issued import licences for members of the public, kept the computerised filing system up to date, dealt with correspondence and built a good rapport with the general public.

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  Her Majesty's Court Service

  Apr 2005 - Apr 2006

  Administrative Assistant

  I worked in the Customer Services section on the helpline answering & assisting in varying levels of customer queries, from simple queries to complicated & advanced investigationsI worked in the Lodgments section dealing with payments into court from solicitors both over the phone and on the public counter were I would lodge them onto our accounting system, and I also done general office duties.

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  Octopus Publishing Group

  Apr 2006 - Jul 2010

  Desktop Support Analyst

  I worked in a Publishing House supporting around 250 users on both PCs (Compaq) and Macs in a predominantly face to face environment but also over the phone.I used my troubleshooting skills to fix the problems, which range from Microsoft Word, Excel & Outlook to unlocking user accounts via Active Directory and HP 5000 series printers, also i fixed Quark, Fonts and Entourage issues on OSX. At the end of each day I would get the nightly backup ready using Bright Star.I was also the administrator for the Avaya Phone System. Show less

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  Jamie Oliver Ltd

  Aug 2010 - Nov 2012

  IT Helpdesk Support Advisor

  I worked on the IT helpdesk supporting 300+ users on PCs (Windows 7 using Office 2010) and Macs (OS X 10.6 using Office 2011) both internally at head office and also externally in some of our restaurants and stores. I used Casper to manage and maintain our Macs and worked towards upgrading them to Lion while also using and testing Mountain Lion. I also looked after both iPhones & iPads. A big part of my role was looking after Jamie and his family’s IT requirements, which included MacBook Pros, iPhones, iPads, iMacs and helping him to mange his huge iTunes & photo libraries. I was also part of the social committee and also volunteered for some of the projects happening throughout the company to help the Jamie Oliver Foundation. Show less

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  Conde Nast

  Jan 2013 - Apr 2013

  Tech Support Specialist

  I worked for Condé Nast on a 3-month fixed term contract in a Mac/PC environment supporting around 1000 users. My role involved supporting OSX 10.6, 10.7 and Windows XP, 7. We were also in the process of upgrading each department to Office 365. We used SCCM to manage patching and software installation for our Widows machines and Casper is being rolled out to manage to Macs.

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  The Brand Union

  May 2013 - Jan 2014

  IT Support Engineer

  I worked for SJS Management Services, which is the managed services department of Brand Union. I worked in a Mac/PC environment supporting around 500 users in London and over several other offices in different countries. My role involved supporting OSX 10.6, 10.7 & 10.8 and also Windows 7. During my time I upgraded all of the Macs in London to 10.8 using Casper, while also upgrading and making changes to Casper to help streamline the imaging and upgrading processes.

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  FCB Inferno

  Mar 2018 - Sept 2019

  I looked after the IT systems alongside 1 colleague supporting both Macs and PCs. I have always managed the Mac side of things and have recently taken on mobile phones, security system and CCTV and am in the process of upgrading all meeting rooms and reception system.

  • IT Systems Administrator

    Mar 2014 - Sept 2019

  • Senior IT Systems & Apple Analyst

    Mar 2018 - Aug 2019
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  FCB Global

  Sept 2019 - Jun 2022

  Senior Technical Analyst

  Providing day to day support to the entire world wide team.

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  IPG Health

  May 2021 - Jun 2022

  Senior Technology Analyst

  I have been supporting the global team including the C-Suite executives on a daily basis including both locally in the office and remotely for executives based around the world.

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  IPG GIS US, INC.

  Jul 2022 - Oct 2024

  Senior Technology Delivery Analyst

  I have been supporting the global team including the C-Suite executives on a daily basis including both locally in the office and remotely for executives based around the world.