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Wing Tong

Wing Tong

Senior Customer Service Executive

Followers of Wing Tong236 followers
location of Wing TongBrussels, Brussels Region, Belgium

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  • Timeline

  • About me

    Software engineer

  • Education

    • BeCode.org

      2020 - 2021
      Computer Programming

    • EPFC

      2020 - 2024
      Langue : Francais B1

    • Lingnan University

      2007 - 2010
      Bachelor of Social Sciences Political Science and Government

  • Experience

    • ZALORA Group

      Jul 2014 - Jun 2016
      Senior Customer Service Executive

      Resolve customers' inquiries and provide effective and prompt solutions through different channels.

    • Selfridges

      Aug 2017 - Nov 2018
      Customer Service Consultant

      Assisting concierge and information service to international customers.

    • Dufry Group

      Apr 2018 - Dec 2018
      Service Assessor

      Analysing the customer services level in different stores and providing suggestions to enhance the services standard.

    • OPTEVEN

      May 2019 - Sept 2019
      Incident Manager

      Providing and arranging emergency services with incoming calls from clients.

    • Stampix

      May 2021 - Feb 2023
      Web Developer

      Responsible for several customer-focused platforms in terms of maintaining, creating new features and bug fixes to enhance customer experiences.Collaborating with UI designers to deliver great experiences for users.Working closely with the marketing and customer support departments for ad-hoc requests and enhancements.

    • In The Pocket

      May 2023 - now
      Software Engineer

  • Licenses & Certifications