Emma Irving

Experience

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  The Care Company

  Jun 2012 - Nov 2012

  Carer

  This part-time position which acted as experience between my University summer holiday required a basic understanding of medicine and willingness to contribute to the health and wellbeing of privately cared patients. Responsibilities included medication distribution, cleaning, washing and dressing clients, food preparation, listening and engaging in companion conversation and confidential data handling.

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  Brew and Brownie

  Jul 2013 - Dec 2013

  Front of House
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  Bond Models

  Nov 2013 - Feb 2014

  Actress

  I transitioned from stage to screen during my final year of University. Work has involved BBC TV series (Jonathan Strange and Mr. Norrell; 2015) & Film feature roles (Testament of Youth; 2015).

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  Cocolicious Ltd

  Jun 2014 - Dec 2014

  Barista and Front of House

  As the acting supervisor at Cocolicious, I was responsible for overseeing the customer service side of business, as well as training new members of staff and contacting suppliers. Other responsibilities included cash handling, opening and closing of the shop front, cleaning the equipment to a high standard, organising last minute events and serving customers.

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  Wasteland Ski

  Dec 2014 - Apr 2015

  Sales Representative

  This seasonal position involves the overseeing and management of a team of up to 20 sales representatives, over various Alpine resorts. My duties include rota allocation; supplier contact and negotiation; organising staff and client meetings; events organisation; accounts management; confidential data handling; problem solving under pressure; and customer care.

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  HelloFresh

  May 2015 - Nov 2016

  Logistics Executive

  Customer carrier planning in regards to potential delivery hazards such as public holidays, safe place instructions and weekly requirements of customer; maintaining key relationships with 7 National couriers in order to process workflow queries and investigations a lot more efficiently; suggesting and developing process enhancements for a more streamlined and seamless operation; training new staff in CMS, Zendesk and courier tracking, as well as spreadsheet formatting and cross referencing; analytical responses for Customer Care Agents with delivery queries. Show less

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  Self employed

  Jun 2016 - now

  Freelance Blogger
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  KIKI & CO.

  Nov 2018 - now

  Founder

  Baby Store | Handmade timeless nursery essentials for the modern day parent. Eco friendly, plastic free production and packaging, organic, original designs. Passion for supporting independant artists - get in touch!