Joe Bruna

Experience

• 

  Foothill-De Anza Community College District

  Jan 2000 - Jan 2004

  Technical Support / Production Manager

  •Performed daily Tech support operations by supporting staff and students in their use of workstations, desktopapplications and various journalism specific hardware.• Maintained workstations hardware, software, printers, connectivity in a Macintosh Ethernet/LAN, setup, inventory,and repairs.• Supervised college newspaper production staff and students• Provided hardware and software training to staff and students

• 

  REI

  Jun 2000 - Jul 2007

  Shipping and Receiving Specialist

  • Sales and customer service• Maintain inventory database, using regular cycle counts• Standardized product defect return program resulting in a 70% increase in recovered revenue• Inventory shrinkage reduced to lowest levels in store’s 20 year history (.52%)

• 

  Apple Computer Inc

  Jun 2007 - Nov 2007

  Inventory Control Specialist

  • Work with staff to minimize inventory shortages created by incorrect product return• Helped to open new store in Los Gatos• Prepare merchandise for returns, transfers, or shipment

• 

  LifeScan, Inc

  Jan 2008 - Jan 2009

  Customer Service Representative

  • Provided customer service support for diabetic medical devices• Instructed clients in proper use and calibration of various types of gluco-meters • Monitored product performance, advised superiors of unsatisfactory product trends• Certifications in HIPAA, FDA rules and regulations and other applicable laws

• 

  Global Netopetx, Inc

  Jan 2009 - Jan 2010

  Service Desk Technician

  •Attended phone calls and e-mail requests in call center environment to deliver the customers support• Supported business operations in utilizing information systems to improve efficiency• Worked on servers in a “warm hands” environment environment• Assisted and directed clients in resolving conflicts and system malfunctions

• 

  Hospira, Inc

  Nov 2011 - Jun 2014

  Customer Support Specialist

  • Contacted Customers in regards to product sent to the repair center• Supported Kaizen Event and reduced return around time for Unauthorized repairs• Tripled resolutions numbers in first 6 months• Help Test 3d Printer for Prototype Lab

• 

  NetCal, Inc

  Jul 2014 - Dec 2015

  Dispatcher/Office Manager

  • Main point of contact for customers• Ran weekly meetings and create agendas for discussion• Assigned tickets and created schedules for engineers.

• 

  Hawk Ridge Systems

  May 2016 - Oct 2019

  Senior 3D Print Technician

  • Provide in-house sales support with both face to face and phone based customer meetings.• Trained new customers the usage of Markforged Printer line.• Resolve complex technical/engineering/quality issues through interaction with customers• Assist in developing the promotion tools, manuals and data sheets to support the technical department. • Daily operation and Maintenance of HP MJF 4200, HP Color MFJ 580, Markforged Desktop, Industrial and Metal X printer lines. • Applications Engineer Certified for HP 4200 series and 300/500 series Multi Jet Printers.• HP 3D printed Benchmark certified.• Previous experience with 3D Systems ProJet2500, Projet3500, Project CJP 660C and Projet 6000 SLA machine.•Materialize Magics Trained Show less

• 

  Intuitive surgical

  Oct 2019 - now

  3D Printing Specialist

  *I currently work daily with the following 3d printers systems: Carbon 3D, 3D Systems, Stratasys, HP Muliti-jet Fusion system and Boston Micro Fabrication Machines. *Order all needed materials and supplies for the department