Matthew Cross

Experience

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  Noir Bar

  Sept 2013 - Nov 2014

  Floor Manager & Barman

  - Ensure customers receive quality and fast service. - Manage table service and VIP guests. - Supervise a Floor team of 6. - Report to Club Manager on the efficiency of labour output. - Assist with customer enquiries and complaints.

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  Places for People Leisure

  Jul 2015 - Jun 2017

  Sales Assistant

  - Achieve targets for new member sign-ups and lead generation. - Handle customer enquiries across multiple communication channels. - Tour prospected customers around the facilities, explaining the benefits of fitness and completing a personal needs analysis. - Assist Sales Manager with administrative duties, such as membership cancellations, suspensions, conversions, credits and refunds. - Work with Marketing Manager to promote the centre via email, text, poster and social media campaigns. - Evaluate and report customer feedback to relevant Line Managers. - Organise and participate in local outreach activities and maintain partnerships with local authorities and businesses. Show less

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  Bird Brick Houses

  Oct 2016 - Jun 2017

  Marketing Consultant

  - Work as a student consultancy team for live client in conjunction with degree. - Establish, implement and measure KPI’s to aid company’s objective of expansion. - Create and action marketing plan to raise awareness for the product. - Conduct market research into potential customers, competitors and growth opportunities. - Social media and E-commerce management. - Promote the environmental benefits of the business.

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  Enterprise Rent-A-Car

  Jul 2017 - Jul 2018

  Management Trainee

  - Provide customers with excellent service. - Manage relationships with corporate accounts, insurance companies and repair body-shops. - Achieve and exceed sales targets set by management and myself. - Perform specified and targeted marketing activities to create new business for the branch. - Assist management with ‘planning the day’ to ensure operations run smoothly. - Constantly adapt towards the day’s demands, due to ever changing working environment. - Deliver and collect vehicles from corporate accounts within strict timeframes. - Pickup and drop off customers who have no other means of transport. - Cleaning and safety checking vehicles. Show less

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  PharSafer Associates Ltd

  Sept 2019 - now

  • Senior Marketing Executive

    Jul 2021 - now

  • Marketing Executive

    Sept 2019 - Jul 2021