Olivia Gach

Experience

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  Student Recreation Center

  Feb 2016 - Jun 2017

  Building Manager

  Lead and oversee four recreation assistants in facility closing processes and procedures.Instrumental in improving employee morale and retention through development and implementation of accolade and incentive programs. Play role in motivating employees to work hard and excel by instilling a culture of teamwork and inspiring unity toward common objectives; develop teambuilding activities for a 40-50 person staff during monthly in-services. Participate in discussions, meetings, and decision-making sessions on a five person management team.Perform and track the CPR and AED audit program. Show less

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  UCHealth

  May 2017 - Aug 2017

  Fitness Specialist Intern

  Develop and coach group exercise classes for a wide range of populations including those who are healthy and those participating in a variety of recovery and rehabilitation programs.Schedule and administer computerized health risk appraisal and physical assessment to members. Prescribe individual exercise programs based on assessment and ACSM guidelines.Assist in the supervision of Supervised Therapeutic Exercise Program and Cancer Related Fatigue; follow protocols and HIPAA guidelines.Provide excellent customer service and motivation for members and clients. Show less

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  Colorado Institute of Sports Medicine

  Jan 2018 - Apr 2019

  Office Manager

  Manage durable medical equipment sales, oversaw office inventory activities, including ordering and requisitions, stocking and shipment receivingInstrumental in clinic organization and operations in family-owned and high-energy outpatient physical therapy; Optimized organizational systems for payment collections, deposits and recordkeeping.Managed office operations while scheduling appointments, completing patient files, obtaining insurance information and necessary authorizations for 10 provider to drive business Show less

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  Gusto

  Apr 2019 - Mar 2021

  Engage with customers after sales to ensure retention and positive customer experience during onboarding to Gusto's internal platform; maintained a Customer Satisfaction Score of 95%.Demonstrated strong organization skills and results-focused mindset to deliver on-time benefits to 83% of customers during open enrollment process.Set up benefits for new and renewing groups by working with clients on needed documentation and information to submit to insurance carriers.Provide updates to customers regarding status, challenges, and trends about benefits compliance and carrier underwriting guidelines for medical, ancillary, and HSA/FSA/DCFSAs.Set up benefits for new and renewing groups by setting open enrollment and working with clients on needed documentation and information to submit to the insurance carriers Show less Utilize Salesforce reporting to monitor daily and weekly key performance indicators to maintain on-track status to meet customer needsCreated and implemented strategies for improving operational efficiency and accuracy; collaborate cross-functionally to increase automation and API success rates by 80% after process improvement overhaulMotivated and trained employees to maximize team productivity, provide insights, prioritize goals, and facilitate individual developmentEffectively work with insurance carriers and Gusto customers to ensure timely and accurate changes to health benefitsPromoted to Team Lead for demonstrating a strong work ethic, strategic thinking, and excellent leadership skills. Show less

  • Health Benefits Implementation Specialist

    Jan 2020 - Mar 2021

  • Member Fulfillment Team Lead

    Apr 2019 - Mar 2021
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  Uplight

  Mar 2021 - now

  • Client Solutions Manager

    Jan 2022 - now

  • Customer Success Associate

    Mar 2021 - now