Keng Meng WONG

Experience

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  UOB

  Aug 2005 - Oct 2008

  Credit Risk Manager

  • Achieved 100% success rate in meeting deadlines for monthly, quarterly, yearly, and ad hoc reports on Group's non-performing loans and Bank’s exposure to Sovereigns and Financial Institutions to management and MAS during the Asia Financial Crisis.• Led the implementation of a standalone loan portfolio system in UOB Thailand, providing comprehensive training to 15 initial users in a classroom setting; closely tracked the team’s progress, resolved issues and implemented corrective actions resulting in seamless adoption during the 6-month Run stage. Show less

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  Singapore Post

  Nov 2008 - Feb 2010

  Product Manager

  • Managed SingPost’s remittance services, including CASHOME and Western Union. Launched the expansion of remittance network in CASHOME-Visa Money Transfer to 12 additional countries in 2009.• Partnered with Business Partners and external vendors to ensure effective product management marketing through the business development of integrated campaigns targeting the appropriate market segments.

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  Microsoft

  Mar 2010 - Dec 2011

  Data Analyst

  KEY ACHIEVEMENTS• Helmed the compliance enforcement with company security policies as the Team Security Lead, reduced security incidents to zero. (2011)• Received the Best Newcomer Award from the Incentives Program Manager for adeptly embracing additional accountabilities and adapting to the team's and Microsoft's culture within the first 3 months. (2010)ROLEIncentives Data Analyst for India• Assessed the quarterly incentive payout cycle for Microsoft Partners, attaining over 90% and integrity in calculations within program rules, and timely disbursement of incentives to stakeholders with maximum efficiency.• Addressed partners' and internal groups' incentive-related queries within established response metrics.• Advocated for continuous improvement with the Incentives Program Manager, implementing changes and new processes.Arvato (Mar 2010 – Dec 2011) – Vendor Show less

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  Hong Leong Finance Limited

  Dec 2011 - Feb 2013

  Assistant Vice President Risk Management

  • Regularly assessed both external and internal factors for existing and potential risks, ensuring adherence to the company's overall risk management framework.• Conducted reviews of current risk systems and processes to confirm ongoing relevance and effective implementation.

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  Microsoft

  Mar 2013 - Oct 2023

  Business Operations Manager

  KEY ACHIEVEMENTS• Led the Greater China Region (GCR) team of 6 to manage close to US$180M of contracts and billed US$70M with zero unprocessed revenue. (2023)• Spearheaded an initiative to enhance sales pipeline review efficiency by 2.5 hours monthly, leveraging data insights and communication enhancements to minimize duplicate efforts; collaborated with stakeholders to ensure process adoption and scalability. (2023)• Collaborated on the closure of 260+ legacy GCR engagements in ChangePoint with a 100% success rate; fostered transparency, collaboration, and risk mitigation by executing robust communication and stakeholder engagement strategies, earning Microsoft Business Operations - Change Culture Hero Award. (2020 - 2021)• Facilitated training for Microsoft Business Operations’ Asia Allyship event, engaging with 7 other managers and employees on matters related to diversity, equity, and inclusion. (2020)• Promoted to Team Lead role (Operations Area Delivery Lead), fronting Australia and GCR over a 4-year period. (2019)• Developed Engagement Health Index (EHI) to elevate customer experience and revenue recognition. Remedied critical issues, leading to a $5M reduction in aged unbilled revenues and achieving 0% missed billing rate, earning Microsoft Business Operations - Customer Obsession Award. (2019)• Conceptualized and hosted the APOC Career Connection Day initiative, facilitating cross-functional collaboration and networking opportunities for over 132 employees. Resulted in a 96% satisfaction rate, amplifying internal talent recognition and professional growth, earning Microsoft Business Operations – Building on Others Award. (2018)• Organised Mentoring Circles as a Core Team member for Singapore and Asia offices; recruited 41 mentors and 150 mentees, forming 21 circles across disciplines, and achieved 96% positive feedback, empowering professional growth. (2018 – 2021)Adecco (Mar 2013 – Dec 2015) – VendorMicrosoft (Dec 2015 - Oct 2023) – FTE Show less

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  Career Break

  Oct 2023 - May 2024

  Career Break

  • Obtained "Career Essentials in Project Management" and "Career Essentials in Sustainable Tech" LinkedIn Path certification, from >25 hours of learning and exams.• Obtained "Improve Processes and Deliver Operational Excellence" LinkedIn Path certification from 12 hours of learning and tests.• Obtained basic understanding of Tableau.• Utilized traditional Waterfall methodology to successfully complete a personal Home Renovation project in 3 months.• Volunteered for CPF Volunteering Program from Oct 2023, completing the CPFV101 training module. Show less

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  Microsoft

  May 2024 - now

  Business Manager

  • Strategic Support & Communication: Support SMC Lead to develop and implement the communication strategy for the business. Effectively manage communication with internal and external stakeholders, including executives, to support in shaping, developing, and executing operational plans.• Cross-Functional Collaboration: Coordinate with leadership teams across various organizations to facilitate the implementation of business strategies and operations. Act as the segment point of contact for Area, Regional, and Corp teams for key initiatives, communications landing, training & readiness plans.• Project Management: Lead and manage key cross-team projects as needed to adapt to the evolving business environment and address complex business requirements. This includes potentially leading initiatives like executive sponsorship programs for key customers.• Event Planning & Execution: Plan, organize, and execute business-critical events (all-hands meetings, executive visits, off-sites, etc.) encompassing goals, objectives, activity planning, logistics management, vendor negotiations, and timeline oversight.• Team Culture & Development: Foster a healthy and positive team culture for leaders, assessing organizational health, analyzing employee feedback, and running rewards & recognition programs in collaboration with HR.Optimum Solutions (May 2024 - Current) – Vendor Show less